IBC RF Engineer

Comba Technologies; Subang Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology services company in Subang Jaya, Malaysia, is looking for a professional to manage project activities, ensure timely product delivery, and provide excellent customer service. Responsibilities include coordinating with customers and vendors, verifying deliverables, and maintaining communication for optimal service execution. The role also demands readiness for urgent activities outside of normal working hours.

Responsibilities

• Plan activities to ensure product/service delivery by the RFS date.
• Set and agree on the RFS date with customers.
• Provide status updates on project progression.
• Ensure customer service satisfaction through clear communication.
• Check and ensure all work is delivered accurately.
• Perform product testing as required.
• Collaborate with co-workers, customers, and vendors to resolve issues.
• Build relationships with operators and service providers for support.
• Coordinate customer responsibilities and ensure readiness.
• Verify customer deliverables for new or upgraded services.
• Coordinate equipment delivery with customers and vendors.
• Document all relevant details upon project completion.
• Reschedule appointments as necessary.
• Support urgent business activities outside of regular hours.

Job description

Responsibilities

• To plan out the activities in order to ensure product/services is delivered by the RFS date.
• Set the Ready for Service (RFS) date, which is agreed upon by the customer.
• Provide status updates of the project progression to the customer from time to time.
• To provide satisfactory customer service through communication or keeping customers well informed of the work in progress. This should result in more customer loyalty and retention.
• Responsible in checking and making sure all work is delivered with precision.
• Perform testing on products when required.
• To work and liaise with co-workers, customers and vendors to solve a problem and surface any challenges timely to management for action/support.
• To establish good relationships with operators and any service providers in order to ensure high degree of support and reliable delivery.
• Coordinate with the customer to make sure customer responsibilities (i.e., hardware, equipment, local infrastructure, cross‑connection, internal wiring at customer site, and others) are ready and prepared.
• Verify the customer deliverables and acknowledge a new or upgraded service based on the service ordered and ensure timely closure of all assigned tasks accurately.
• Coordinate equipment delivery with customers and third‑party vendors.
• Upon project completion, fill all relevant information/documents and details for future reference.
• Reschedule (failed appointment or early slot).
• Always available to support business‑urgent activities i.e., after office hours, weekends, public holidays as well as month end as per business requirement.