HVAC Service Sales Engineer

Randstad; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

A global climate-innovation leader in Kuala Lumpur seeks a Sales Representative to manage key accounts and ensure excellent service delivery. The ideal candidate will have a Bachelor's degree in engineering and at least 2 years of sales experience, particularly in HVAC systems. Responsibilities include acting as the primary point of contact for customers, managing portfolios, and identifying customer needs. Strong analytical and communication skills are critical for success in this role.

Qualifications

• Minimum 2 years of direct sales experience with knowledge of HVAC systems is essential.
• Strong communication skills, both verbal and written, are required.
• Ability to work both independently and collaboratively with teams is essential.

Responsibilities

• Act as the primary contact for customers on service-related matters.
• Manage key accounts to drive customer loyalty and support.
• Identify customer needs and propose solutions in collaboration with the support team.
• Conduct service reviews and track critical issues with customers.

Skills

Sales experience

Analytical skills

Problem-solving

Understanding of HVAC systems

Customer service

Education

Bachelor’s degree in engineering

Tools

Microsoft Office

Job description

About the Company

This company is a global climate-innovation leader delivering high-efficiency HVAC and refrigeration solutions for commercial, industrial, and mission-critical facilities across Malaysia. It helps organisations create smarter, more sustainable, and energy-efficient environments through advanced cooling technologies and a strong service network. Candidates who join this team will be part of a forward-thinking organisation shaping the future of climate technology.

Responsibilities

• Act as the primary representative and main point of contact for customers on all service-related matters
• Manage a portfolio of key accounts and drive customer loyalty through consistent support and engagement
• Identify customer needs and work closely with the technical support team to propose suitable solutions
• Highlight and promote value-added service offerings such as retrofits, upgrades, and optimisation solutions
• Investigate customer complaints, coordinate with internal stakeholders, evaluate options, and recommend solutions
• Organise regular service reviews with customers and the operations team to track hot jobs and critical issues
• Analyse vertical market needs and develop appropriate pricing and selling strategies
• Prepare and review contract terms and conditions using standard company templates
• Present proposals clearly and confidently to customers
• Provide marketplace insights including competitor updates, customer expectations, and industry trends

Requirements

• Bachelor’s degree in engineering
• Minimum 2 years of direct sales experience; knowledge of HVAC systems, chiller plants, airside equipment, energy services, or building services is essential
• Strong ability to read, interpret, and analyse engineering documents
• Proven problem-solving skills with the ability to integrate data from multiple sources to develop effective solutions
• Ability to interpret technical instructions in mathematical or diagram form and manage complex abstract or concrete variables
• Excellent verbal and written communication skills
• Capable of working independently while collaborating effectively with cross-functional teams
• Strong organisational and time-management skills
• Customer-focused mindset with a strong commitment to service excellence
• Innovative thinker with a willingness to explore new ideas and approaches
• Proficiency in Microsoft Office and strong general computer skills

Skills

No additional skills required.

Qualification

No additional qualifications required.

Education

Bachelor Degree