HR Shared Services Lead — Optimize Global HR Experiences

DHL Germany; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global logistics company is seeking an HR Administrator to develop and manage HR Shared Services processes. The role involves improving service delivery, supervising a team, and ensuring compliance with HR policies. Ideal candidates should have over 5 years of relevant experience and strong stakeholder management skills, with a Bachelor’s degree in a relevant field. This position is based in Petaling Jaya, Malaysia.

Qualifications

• More than 5 years’ experience.
• Exposure with relevant key aspects of HR processes including Talent, C&B, ER / IR, etc.
• Team Leadership experience for small/medium size teams.
• Experience in HR Shared Services tools.
• Understanding of business processes.
• Experience in a Global or Regional HR Shared Services function.

Responsibilities

• Develop and administer HR processes aligning with business needs.
• Manage complex HR inquiries and escalations.
• Conduct regular audits for service quality.
• Identify process improvements for efficiency.
• Supervise and coach HR representatives.

Skills

Coaching and mentoring

Conflict resolution

Knowledge in HR policies and procedures

Performance Management

Compliance awareness

Customer Relationship Management

Stakeholder Engagement

Service quality focus

Cross-functional coordination

Education

Bachelor’s Degree

HR Certification

Job description

A global logistics company is seeking an HR Administrator to develop and manage HR Shared Services processes. The role involves improving service delivery, supervising a team, and ensuring compliance with HR policies. Ideal candidates should have over 5 years of relevant experience and strong stakeholder management skills, with a Bachelor’s degree in a relevant field. This position is based in Petaling Jaya, Malaysia.