HR Lead

SummitNext Technologies Sdn Bhd; Petaling Jaya; On-site; MYR 200,000 - 250,000; Full time

Job summary

A BPO and Technology Solutions provider is seeking an HR Lead in Petaling Jaya to oversee HR operations. Responsibilities include managing payroll, handling visa processing, and ensuring compliance with labor laws. The ideal candidate will have 3–5 years of HR experience in a BPO environment, fluency in Mandarin and good English skills, and strong leadership abilities. This is a great opportunity for career growth within a collaborative work environment.

Benefits

Career growth opportunities

Collaborative work environment

Leadership exposure

Qualifications

• 3–5 years of HR experience, preferably in a BPO environment.
• Strong knowledge of visa and work permit processing in Malaysia.
• Hands-on experience in payroll processing.

Responsibilities

• Lead day-to-day HR operations including onboarding and payroll processing.
• Handle payroll preparation and ensure accuracy.
• Manage visa and work permit processing for foreign employees.
• Ensure compliance with Malaysian labor laws.

Skills

Leadership Skills

Communication Skills

Fluent in spoken and written Mandarin

Good command of English

Interpersonal Skills

Education

Diploma / Degree in Human Resources or related field

Job description

About the Role

SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider, is seeking an experienced and proactive HR Lead to oversee and manage end‑to‑end human resources operations. The ideal candidate will have strong HR knowledge within a BPO environment, excellent communication skills, and hands‑on experience in visa and work permit processing. Experience in payroll processing and basic accounting knowledge will be a strong advantage.

Key Responsibilities

• Lead and manage day‑to‑day HR operations including onboarding, employee relations, HR administration, and payroll processing.
• Support hiring needs across BPO operations, ensuring timely and quality manpower delivery.
• Handle payroll preparation, verification, and coordination, ensuring accuracy and timely salary disbursement.
• Manage visa, work permit, and employment pass processing for foreign employees.
• Ensure compliance with Malaysian labor laws, company policies, and SOPs.
• Act as the point of contact for employees on HR‑related matters.
• Coordinate with management on workforce planning and HR initiatives.
• Maintain accurate HR records, payroll data, and employee documentation.
• Support performance management, disciplinary processes, and employee engagement activities.
• Work closely with finance/accounts teams on payroll‑related matters.

Job Requirements

• Diploma / Degree in Human Resources, Business Administration, Accounting, or a related field.
• Minimum 3–5 years of HR experience, preferably in a BPO environment.
• Fluent in spoken and written Mandarin (to liaise with Mandarin‑speaking stakeholders).
• Good command of English (spoken and written).
• Strong knowledge of visa and work permit processing in Malaysia.
• Hands‑on experience in payroll processing.
• Basic accounting knowledge is an advantage.
• Familiar with Malaysian employment laws and HR best practices.
• Strong interpersonal, communication, and leadership skills.
• Able to work independently and manage multiple priorities.

Why Join Us

• Opportunity to lead HR operations in a growing BPO organization.
• Collaborative and fast‑paced work environment.
• Career growth and leadership exposure.

Find Out More About Us

Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm

Instagram: https://www.instagram.com/summitnexttechnologies

LinkedIn: https://www.linkedin.com/company/summitnext-technologies

Website: https://summitnext.com