Hotel Operations Manager

MYFutureJobs; Seremban; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality organization is seeking an experienced Senior Manager, Hotel Operations to oversee operations across multiple branches in Malaysia. The role involves ensuring operational excellence and strong guest satisfaction across 21 hotel properties. You will lead hotel managers, enforce service quality standards, and manage financial controls. Candidates should have a Bachelor’s degree in Hospitality Management or Business Administration, with at least 5 years of experience in hotel operations. The position offers a salary range of RM8,000 – RM10,000, commensurate with experience and is HQ-based in Seremban, Negeri Sembilan.

Qualifications

• Minimum 5 years of relevant experience in hotel operations.
• Strong leadership and people management capabilities.
• Sound understanding of hotel operations and service standards.

Responsibilities

• Oversee daily operations across multiple hotel branches.
• Implement service quality standards to ensure a consistent guest experience.
• Lead and support Hotel Managers and Department Heads.

Skills

Leadership

Communication

Problem-solving

Organisational skills

Education

Bachelor’s Degree in Hospitality Management

Bachelor’s Degree in Business Administration

Job description

Senior Manager, Hotel Operations (Nationwide Portfolio)

Location: Seremban, Negeri Sembilan (HQ-based; oversees multiple branches nationwide)

Employment Type: Full-time

Salary Range: RM8,000 – RM10,000 (commensurate with experience)

Job Overview

A hospitality organization headquartered in Seremban, Negeri Sembilan is seeking an experienced Senior Manager, Hotel Operations to oversee operations across 21 hotel branches nationwide. This senior role is responsible for ensuring operational excellence, service quality consistency, financial discipline, and strong guest satisfaction across all properties. The role works closely with senior management to drive operational performance, standardization, and continuous improvement initiatives.

Key Responsibilities

1. Hotel Operations Leadership

• Oversee daily operations across multiple hotel branches, including Front Office, Housekeeping, Food and Beverage, Maintenance, and Guest Services.
• Ensure smooth, efficient, and standardized operations across all properties.

2. Service Quality and Guest Experience

• Implement and enforce service quality standards to ensure consistent guest experience nationwide.
• Manage escalated guest complaints and ensure timely, professional resolution.
• Monitor guest feedback and implement service improvement initiatives.

3. People Management and Leadership

• Lead and support Hotel Managers and Department Heads across branches.
• Oversee manpower planning, staff scheduling, performance management, and talent development.
• Foster a positive, service-driven, and accountable work culture.

4. Financial and Operational Control

• Monitor operational budgets and expenses across properties.
• Implement cost-control measures while maintaining service standards.
• Identify opportunities to improve operational efficiency and revenue performance.

5. Compliance, Safety, and SOPs

• Ensure compliance with health, safety, labour, and regulatory requirements.
• Enforce standard operating procedures and conduct operational audits where required.

6. Strategic and Business Support

• Support senior management in long-term operational planning and continuous improvement initiatives.
• Assist in executing marketing and promotional activities from an operational perspective.
• Lead process improvements, SOP enhancements, and operational optimization initiatives.

Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• Minimum 5 years of relevant experience in hotel operations; multi-property or cluster management experience is an advantage.
• Strong leadership and people management capabilities.
• Sound understanding of hotel operations, service standards, cost control, and compliance.
• Strong communication, problem-solving, and organisational skills.
• Willingness to travel within Malaysia as required.
• Languages:
• English – Advanced and Bahasa Malaysia – Advanced