Hotel Front Desk & Reservations Specialist

Resorts World Genting; Genting Highlands; On-site; MYR 20,000 - 100,000; Full time

Job summary

A major hospitality company in Genting Highlands seeks a hotel reception staff. Responsibilities include handling check-ins, processing guest payments, managing reservations, and ensuring excellent customer service. Candidates should preferably possess a Diploma or Certificate in Hotel Management and conversational skills in English and Bahasa Malaysia. A pleasant personality is essential, and knowledge of Chinese dialects is advantageous. This role is essential for maintaining high guest satisfaction.

Qualifications

• Minimum SPM, preferable those who possess Diploma / Certificate in Hotel Management.
• Height: 160 cm for male and 157 cm for female.
• Pleasant personality is essential.

Responsibilities

• Handle check-in and check-out transactions.
• Key in customer data in GHPMS.
• Compute bill and collect payment for guests.

Skills

Conversational English

Conversational Bahasa Malaysia

Pleasant personality

Knowledge in Chinese dialects

Education

Diploma / Certificate in Hotel Management

Minimum SPM

Job description

A major hospitality company in Genting Highlands seeks a hotel reception staff. Responsibilities include handling check-ins, processing guest payments, managing reservations, and ensuring excellent customer service. Candidates should preferably possess a Diploma or Certificate in Hotel Management and conversational skills in English and Bahasa Malaysia. A pleasant personality is essential, and knowledge of Chinese dialects is advantageous. This role is essential for maintaining high guest satisfaction.