Hotel Duty Manager

Private Advertiser; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel in Melaka is seeking a Hotel Duty Manager. You will oversee front office operations, supervise the team, and ensure exceptional guest experiences. The ideal candidate will have at least 2 years of experience in a similar role, strong leadership skills, and a customer-focused mindset. This full-time position offers a competitive salary, performance-based bonuses, and opportunities for career advancement within a supportive environment.

Benefits

Competitive salary

Performance-based bonuses

Comprehensive benefits package

Opportunities for career development

Discounts on hotel stays

Qualifications

• Minimum 2 years of experience in a hotel duty manager or front office supervisor role.
• Ability to motivate and develop a team.
• Proficient in hotel management software and systems.

Responsibilities

• Supervise the front office team and guest services.
• Manage daily operations, including check-in/check-out procedures.
• Implement hotel policies to maintain high standards of service.

Skills

Leadership skills

Customer service orientation

Problem-solving abilities

Effective communication

Tools

Hotel management software

Job description

Overview

As the Hotel Duty Manager you will play a crucial role in ensuring the smooth and efficient operation of our hotel located in Melaka. This full-time position requires you to oversee the front office and guest services, making sure our customers receive an exceptional experience throughout their stay.

What you’ll be doing

• Supervise and coordinate the front office team, including receptionists, concierge and guest services staff
• Respond to guest inquiries and address any issues or concerns in a timely and professional manner
• Manage the daily operations of the hotel, including check‑in/check‑out procedures, room assignments, and housekeeping coordination
• Implement and enforce hotel policies and procedures to maintain high standards of service and guest satisfaction
• Assist with the planning and execution of special events, functions, and promotions
• Monitor and report on hotel performance metrics, identifying areas for improvement
• Liaise with other department heads to ensure seamless cross‑departmental coordination
• Provide leadership, training, and development opportunities for the front office team

What we’re looking for

• Minimum 2 years of experience in a similar hotel duty manager or front office supervisor role
• Strong leadership and people management skills, with the ability to motivate and develop a team
• Excellent customer service orientation and problem‑solving abilities
• Proficient in hotel management software and systems
• Thorough understanding of front office operations, hotel policies, and industry regulations
• Effective communication and interpersonal skills, both verbal and written
• Flexible and adaptable, able to work in a fast‑paced, dynamic environment

What we offer

• Competitive salary and performance‑based bonuses
• Comprehensive benefits package, including medical insurance and retirement plan
• Opportunities for career development and advancement
• Supportive and collaborative work environment
• Discounts on hotel stays and dining at our group’s properties