Hostel Warden

Madam Kwans; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A company managing worker accommodations in Kuala Lumpur is seeking a Hostel Warden to oversee the daily operations of the hostel, ensuring safety and compliance with relevant regulations. Responsibilities include managing occupancy, handling worker disputes, and ensuring cleanliness and maintenance of facilities. Candidates should have at least 3 years of experience in a similar role and possess knowledge of relevant legal requirements. This is an on-call position for hostel-related emergencies.

Qualifications

• Minimum SPM / Diploma, preferably in Administration or Facilities Management.
• At least 3 years’ experience as a hostel warden.
• Knowledge of Act 446 and JTK inspection processes is highly preferred.

Responsibilities

• Oversee daily hostel operations and ensure rules are followed.
• Conduct inspections for safety and cleanliness of hostel facilities.
• Prepare reports on occupancy, compliance, and incidents.

Skills

Effective communication

Conflict resolution

Safety and maintenance management

Education

SPM / Diploma in Administration or related field

Job description

To oversee the daily operations, safety, discipline, and welfare of workers residing in company‑provided hostel, ensuring the hostel is well‑managed, safe, and compliant with relevant labour and accommodation requirements, including liaison with authorities where necessary.

Key Responsibilities

• Hostel & Occupant Management
  • Oversee daily hostel operations, including room allocation and occupancy control.
  • Ensure hostel rules and regulations are followed by all workers.
  • Handle workers’ complaints and disputes in a fair and professional manner.
  • Maintain accurate records of occupants, including employee details and room assignments.
  • Ensure workers’ accommodation complies with Act 446 requirements.
  • Prepare, submit, and monitor applications for Act 446 certification/approval with JTK.
  • Act as the main liaison with JTK officers during inspections, audits, or investigations.
  • Ensure corrective actions are implemented promptly following JTK inspection findings or notices.
  • Maintain all statutory documents, approvals, inspection reports, and correspondence related to Act 446.
• Safety, Cleanliness & Maintenance
  • Conduct regular inspections of hostel facilities to identify safety, hygiene, or maintenance issues.
  • Coordinate with internal teams or external vendors for repairs, cleaning, pest control, and maintenance works.
  • Ensure basic amenities are in good working condition.
  • Report and escalate any health, safety, or structural risks immediately.
  • Monitor the general wellbeing of workers and report serious concerns to HR or Management.
  • Assist in managing emergencies (e.g. illness, accidents, conflicts, or evacuations).
  • Promote a safe, respectful, and harmonious living environment for all workers.
• Reporting & Administration
  • Prepare regular reports on hostel occupancy, compliance status, incidents, and improvement actions.
  • Support HR and Management in audits, inspections, and compliance reviews.
  • Perform other duties related to workers’ accommodation as assigned by Management.

Requirements & Qualifications

• Minimum SPM / Diploma (preferably in Administration, Facilities Management, or related field).
• At least 3 years’ experience as a hostel warden.
• Knowledge of Act 446 and JTK inspection processes is highly preferred.
• Able to communicate effectively with workers, management, and government officers.
• Willing to be on‑call for hostel‑related emergencies.
• Experience handling foreign workers’ accommodation is an advantage.
• Familiar with documentation, inspections, and government compliance procedures.