Hearing Sales & Service Consultant

DIGIBIONIC LIFESTYLE MALAYSIA SDN. BHD.; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

An international hearing aid company is seeking a Hearing Center Sales & Service Consultant in Selangor, Malaysia. This role involves welcoming customers, conducting hearing assessments, and providing product consultations. Successful candidates will receive comprehensive training and support. Ideal for fresh graduates, the position offers career advancement opportunities and a positive work environment. Join us to make a difference in people's lives through exceptional hearing care.

Benefits

Comprehensive training programs

Hands-on coaching

Clear career advancement opportunities

Supportive work environment

International brand exposure

Qualifications

• Strong customer service mindset with excellent communication skills.
• Enthusiasm to learn about hearing health and hearing aids.
• Detail-oriented and comfortable with administrative tasks.
• Able to use basic computer tools for scheduling and reporting.
• No prior experience required — fresh graduates are welcome.

Responsibilities

• Welcome customers and understand their hearing needs.
• Conduct hearing tests and explain results in a friendly manner.
• Recommend suitable hearing aid models and accessories.
• Provide programming and troubleshooting support for hearing aids.
• Maintain accurate customer records and schedule follow-up services.

Skills

Customer service mindset

Excellent communication skills

Detail-oriented

Organizational skills

Team player

Job description

As a Hearing Center Sales & Service Consultant at Digibionic Hearing Center, you will play a key role in helping customers improve their hearing and quality of life. This position combines customer service, hearing assessment support, product consultation, and after-sales care. You will work closely with customers throughout their entire hearing journey — from initial consultation to long‑term follow‑up — while representing our brand's professionalism and care.

No prior experience is required; full training will be provided.

About DIGIBIONIC

Digibionic is an international hearing aid company headquartered in Taiwan, with a strong global presence across Thailand, India, Japan, the United States, and the Philippines.

With over 100 hearing centers worldwide, we are dedicated to improving the quality of life for people through advanced hearing solutions and exceptional customer care.

What You'll Be Doing

Welcome customers, understand their hearing needs, and provide professional product introductions.

Conduct hearing tests using clinical‑grade equipment and explain results in a simple and friendly manner.

Recommend suitable hearing aid models and accessories based on assessments and customer preferences.

Provide hearing aid programming, sound adjustments, troubleshooting, and after‑sales support.

Perform regular maintenance, cleaning, and battery replacement for customers’ devices.

Maintain accurate customer records, schedule follow‑up services, and ensure customer satisfaction.

Oversee store upkeep, including display arrangement, cleanliness, and equipment readiness.

Handle inventory, ordering, delivery tracking, and basic administrative tasks.

Support marketing activities, hearing test events, and community outreach programs.

Engage with existing customers for maintenance reminders, upgrades, and promotional activities.

What We're Looking For

Strong customer service mindset with excellent communication skills.

Enthusiasm to learn about hearing health, hearing aids, and testing procedures.

Detail‑oriented, organized, and comfortable handling both customer‑facing and administrative work.

Able to use basic computer tools for scheduling, data entry, and reporting.

Team player with a positive attitude and a passion for helping others.

No prior experience required — fresh graduates are welcome.

What We Offer

Comprehensive training programs covering hearing aid basics, hearing test operation, and customer service skills.

Hands‑on coaching from professional trainers and senior specialists.

Clear career advancement opportunities in hearing care, sales, and technical service.

Supportive, friendly work environment with international brand exposure.

Opportunities to grow alongside our expansion in the Malaysian market.