Head of Regional Service

Kelvion; Puchong; On-site; MYR 250,000 - 300,000; Full time

Job summary

A global technology company is looking for a Head of Service to lead its service activities across the region. This role demands strategic leadership, operational management, and business responsibility while fostering strong customer relationships. The ideal candidate will have a degree in engineering or business, extensive leadership experience in service, and skills in CRM/ERP systems. This key position offers competitive salary packages, a performance bonus, and the opportunity to influence service structure at a regional level.

Benefits

Competitive salary package

Performance bonus

Attractive benefits

Qualifications

• Experience in technical service with leadership responsibility.
• Strong knowledge of service processes and after-sales operations.
• Proven experience managing large teams.

Responsibilities

• Drive the regional service strategy aligned with global objectives.
• Lead and develop regional service teams.
• Full P&L responsibility for the service organization.

Skills

Leadership

Communication

Strategic thinking

Process optimization

CRM proficiency

Intercultural awareness

Education

Bachelor’s or Master’s degree in Engineering, Business Administration, or equivalent

Tools

CRM systems

ERP systems

Job description

Our mission is to lead the industrial transformation by championing innovation and sustainability. From optimising data centres and advancing hydrogen production to revolutionising refrigeration and HVAC systems, our mission‑critical thermal solutions empower industries around the globe. United as “One Kelvion,” our global team delivers innovative solutions that drive customer success and support a sustainable future.

Together, We Shape the Future

The Head of Service is responsible for the strategic and operational leadership of all service activities across one of the 3 regions for Kelvion. This role ensures the development of a high‑performing service organization, drives service excellence, and supports the company’s growth by delivering superior customer experience and operational efficiency.

Key Responsibilities

Strategic Leadership

• Develop and implement the regional service strategy aligned with global business objectives.
• Expand the service portfolio and drive innovation in service offerings (e.g., service contracts, digital services, remote solutions).
• Identify market opportunities and support go‑to‑market strategies for service products.

Operational Management

• Lead, mentor, and develop regional service teams and local service managers.
• Ensure high service quality and customer satisfaction across all regional markets.
• Optimize service processes, tools, and KPIs (response times, service levels, cost structure, efficiency).
• Oversee technician deployment, resource planning, and field service operations.

Business & Financial Responsibility

• Full P&L responsibility for the service organization, including budgeting, forecasting, and cost control.
• Build and maintain strong customer relationships; lead escalation management when necessary.
• Manage and develop relationships with service partners and external contractors throughout the region.

Collaboration & Communication

• Work closely with Sales, Product Management, Operations, Logistics, and R&D.
• Represent the service organization in global meetings and cross‑functional projects.
• Provide regular reporting to senior leadership or the global VP of Service/Operations.

Requirements

Professional Qualifications

• Bachelor’s or Master’s degree in Engineering, Business Administration, Industrial Engineering, or equivalent.
• Several years of leadership experience in technical service, preferably in an international matrix environment.
• Strong knowledge of service processes, after‑sales operations, and process optimization.
• Proven experience managing large teams and complex structures.
• Proficient in CRM and ERP systems.

Personal Competencies

• Strong leadership and communication skills.
• Strategic mindset combined with a hands‑on, results‑oriented approach.
• High intercultural awareness and ability to work in diverse environments.
• Willingness to travel (approx. 20–40%).

Languages

• Excellent English skills (additional languages are a plus).

What We Offer

• A key leadership role within an international service organization.
• Significant influence on shaping and developing the regional service structure.
• Competitive salary package, performance bonus, and attractive benefits.

At Kelvion we thrive on collaboration, embracing diversity of thought, and valuing every voice. Within Kelvion creativity shines because people are listened to, their contributions recognised, and their ideas welcomed. Our flexible approach to the way we work places people’s health and satisfaction as a priority, enhancing engagement and fostering career opportunities. We empower engaged individuals to grow, progress and carve their own paths within the company.

Together, We Shape the Future

Apply now