Head of Primary Care Services

Qualitas Medical Group Sdn Bhd; Petaling Jaya; On-site; MYR 180,000 - 250,000; Full time

Job summary

A multi-site healthcare provider in Malaysia seeks an experienced leader to oversee primary care services, including GP and dental clinics. The ideal candidate will have over 10 years of senior leadership experience in healthcare, with strong financial management capabilities and a proven track record in operational excellence. Responsibilities include P&L accountability, oversight of clinic operations, and collaboration with medical professionals. This role is an acting appointment with potential for a permanent position following performance review.

Qualifications

• Minimum 10 years of senior leadership experience in healthcare services or multi-site operations.
• Strong financial and operational management capabilities.
• Experience leading large clinical or service delivery teams.

Responsibilities

• Overall P&L accountability for GP, Dental and ACC services.
• Oversight of multi-site clinic operations and service consistency.
• Strengthening of clinical standards and care pathways across services.

Skills

Senior leadership experience

Financial management

Operational management

Engagement with medical professionals

Collaboration

Education

Medical qualification with management experience

Job description

Overview

To provide strategic and operational leadership for Qualitas’ Primary Care Services, encompassing GP clinics, Dental clinics and Ambulatory Care Centres, ensuring sustainable growth, high-quality clinical delivery and strong financial performance across a multi-site healthcare network. This role plays a critical part in strengthening integrated primary care services and supporting Qualitas’ broader healthcare partnerships with corporates, insurers and government stakeholders.

Scope of Responsibility

• Overall P&L accountability for GP, Dental and ACC services
• Development and execution of annual budgets and growth plans
• Optimisation of revenue mix, clinic utilisation and cost efficiency
• Identification of opportunities to expand corporate and insurer-driven utilisation

Operations & Service Delivery

• Oversight of multi-site clinic operations and service consistency
• Standardisation of workflows, service models and patient experience
• Optimisation of manpower planning and productivity across clinics
• Implementation of performance dashboards and benchmarking frameworks

Clinical Governance & Care Integration

• Strengthening of clinical standards and care pathways across services
• Engagement with medical and clinical leaders to drive quality outcomes
• Development and monitoring of referral pathways to specialist services within the Qualitas ecosystem
• Continuous improvement in care coordination and patient journey design
• Direct leadership of departmental heads supporting Primary Care (Operations, Marketing, Medical Services Department and related functions)
• Establishment of structured performance management and governance processes
• Development of clinic leadership capability and succession pipelines
• Fostering a culture of accountability, professionalism and service excellence

Strategic Contribution

• Participation in healthcare partnership initiatives with corporates, insurers and TPAs
• Support of new service models and pilot programmes aligned with healthcare reform initiatives
• Contribution to group-level strategy and innovation in primary care delivery

Performance Expectations

• Delivery of approved Primary Care budget
• Achievement of revenue, cost and margin targets
• Evidence of sustainable financial growth trajectory

Operational Excellence

• Effective performance monitoring and reporting systems
• Consistent service delivery and productivity across clinics
• Measurable improvements in utilisation and manpower efficiency

Clinical Integration

• Implementation of standardised care pathways and referral frameworks
• Strong collaboration with specialist services and hospital partners
• Positive engagement of medical leadership across clinics
• Strong control of multi-disciplinary leadership teams
• Reduced reliance on CEO for day-to-day operational matters
• High staff engagement and leadership stability

Requirement

• Minimum 10 years of senior leadership experience in healthcare services or multi-site operations
• Strong financial and operational management capabilities
• Experience leading large clinical or service delivery teams
• Ability to engage effectively with medical professionals and corporate stakeholders
• Medical qualification with management experience, or senior healthcare executive background
• Experience working with insurers, TPAs or corporate healthcare programmes
• Exposure to healthcare transformation or service expansion initiatives

Personal Attributes

• Results-oriented and execution-focused
• Strong leadership presence with collaborative approach
• High integrity, accountability and professional maturity

Appointment Terms

This is an Acting appointment, with confirmation to permanent role subject to performance review at the end of the initial appointment period.