Head of Operations

SmartHire by SEEK; Kajang Municipal Council; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading company in technical operations is seeking a Head of Operations to lead their diverse operational areas in Malaysia. The successful candidate will manage key areas including technical services, procurement, and customer service to align with organizational goals. A Bachelor’s degree and at least 8 years of experience in an operations leadership role are required. The role demands strong leadership skills and proficiency in Bahasa, Mandarin, and English. This position offers competitive remuneration and a dynamic work environment.

Benefits

Attractive remuneration package

Qualifications

• Minimum 8 years of experience in an operations leadership role.
• Proven experience in managing cross-functional teams and multiple branches.
• Knowledge in HVAC, air conditioning, or mechanical/electrical systems.

Responsibilities

• Oversee technical, installation, customer service, and logistics operations.
• Develop and implement operational plans and policies.
• Set KPIs and monitor departmental performance.
• Ensure high standards of customer satisfaction.

Skills

Leadership

Communication in Bahasa, Mandarin, and English

Cross-functional team management

Process optimization

Education

Bachelor’s degree in business administration, Operations Management

Job description

Our client is seeking a Head of Operations to join their team!

What you'll be doing?

Lead & Manage: Oversee technical, installation, customer service, procurement, logistics, and branch operations to achieve organizational goals.

Strategic Planning: Develop and implement operational plans, SOPs, and policies to improve efficiency and service delivery.

Performance Management: Set KPIs, monitor departmental performance, and ensure accountability.

Process Optimization: Identify gaps and drive continuous improvement initiatives to streamline workflows and reduce costs.

Customer Service Excellence: Ensure high standards of customer satisfaction through effective service delivery and issue resolution.

Procurement & Supply Chain: Manage vendor relationships, procurement activities, and inventory control for cost‑effective sourcing.

Branch Oversight: Supervise branch operations to ensure compliance and alignment with business objectives.

Budget & Resource Allocation: Manage operational budgets and optimize resource utilization.

Compliance & Risk Management: Ensure adherence to regulatory requirements and mitigate operational risks.

Who are they looking for?

Educational Background: A Bachelor’s degree in business administration, Operations Management, or related field.

Experience: Minimum 8 years of experience in operations leadership role, managing cross‑functional teams including technical services, customer service, installation, logistics, and procurement.

Technical Knowledge: Proven experience working in a product‑based SME environment, preferably in air ventilation, HVAC, air conditioning, mechanical/electrical systems, or similar technical product industries.

Leadership Skills: Proven ability to lead cross‑functional teams and manage multiple branches.

Language Proficiency: Ability to speak Bahasa, Mandarin, and English is essential for effective communication with diverse stakeholders.

Why should you consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as: loosely .

Working hours: Mon‑Fri 9AM‑6PM (Sat if required) לער

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We encourage all qualified candidates to apply and be part of our dynamic team.

All information received will be kept strictly confidential and will be used only for employment‑related purposes.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• How much notice are you required to give your current employer?
• How would you rate your Mandarin language skills?