Head of Ecommerce

TIMESCONSULT; Bandar Puncak Alam; Hybrid; MYR 250,000 - 300,000; Full time

Job summary

A leading e-commerce firm in Puncak Alam is seeking a strategic leader to define and execute their e-commerce and social commerce strategy. This role involves driving performance across various marketplaces, mentoring a team, and ensuring operational readiness. The ideal candidate will have a strong background in e-commerce management and excellent negotiation skills. This position supports a hybrid working model, offering flexibility to work from home and the office.

Qualifications

• Proven track record in e-commerce strategy implementation.
• Strong analytical skills to drive marketplace performance.
• Experience in leading cross-functional teams.

Responsibilities

• Define and execute overall e-commerce and social commerce strategy.
• Drive GMV, revenue, margin, portfolio performance.
• Act as a senior advisor to key brand partners.
• Lead, mentor, and develop team members.

Skills

E-commerce strategy

Performance management

Team leadership

Negotiation skills

Job description

Company Background

The company is a Malaysian homegrown e-commerce digitalization enabler with over 80 years of trading heritage. It partners with emerging and established brands to manage end-to-end omnichannel e-commerce operations using proprietary systems, covering store management, warehousing, order fulfilment, and brand management. Trusted by leading global brands, the company serves multiple sectors including FMCG, beauty, and health & wellness, and is the sole appointed operator and official e-distributor managing Nestlé’s e-stores across major online platforms in Malaysia.

Working Location

Puncak Alam, Selangor

Working Hours / Mode

Mon - Fri, 9am - 6pm (Flexi hours) / Hybrid (3 days office; 2 days home)

Job Responsibilities

E-Commerce & Social Commerce Strategy

• Define and execute the overall e-commerce and social commerce strategy aligned with company growth goals.
• Drive GMV, revenue, margin, and portfolio performance across all marketplaces and live selling platforms.
• Identify new platform opportunities, business models, and growth levers.
• Partner with Head of Sales to align go-to-market and growth priorities.

Marketplace & Portfolio Performance Ownership

• Own end-to-end performance of all managed brand portfolios across marketplaces.
• Set clear performance benchmarks, KPIs, and governance standards for E-Commerce teams.
• Ensure strong campaign planning, execution quality, and post-campaign analysis.

Brand Partner Leadership & Strategic Advisory

• Act as a senior strategic advisor to key brand partners and principals.
• Lead Joint Business Planning (JBP) discussions focused on sustainable growth and profitability.
• Manage escalations, key negotiations, and long-term partnership decisions.

Team Leadership & Organizational Development

• Lead, mentor, and develop E-Commerce Managers, Key Accounts & Admins.
• Build a strong leadership bench and succession pipeline within the E-Commerce function.
• Set clear performance standards, role clarity, and accountability across teams.

Operations, Inventory & Execution Governance

• Oversee inventory health, assortment strategy, pricing governance, and execution discipline.
• Ensure operational readiness for campaigns, peak periods, and new