Head of CRM & Customer Insights

NAZA EASTERN MOTORS SDN BHD; Selangor; On-site; MYR 150,000 - 180,000; Full time

Job summary

A leading automotive company in Malaysia is seeking a Head of CRM to lead their customer relationship management strategy. This full-time position based in Petaling Jaya involves developing effective CRM strategies, analyzing customer data, and providing leadership to the CRM team. The ideal candidate will possess strong analytical skills and experience in senior CRM roles, particularly within the automotive sector. The role offers competitive remuneration and opportunities for career advancement.

Benefits

Competitive remuneration

Career advancement opportunities

Supportive work environment

Wellness initiatives

Qualifications

• Extensive experience in a senior CRM or marketing role, preferably in the automotive industry.
• Strong analytical skills to interpret customer data.
• Proven track record of implementing successful CRM initiatives.

Responsibilities

• Develop and implement effective CRM strategies.
• Analyze customer data to identify improvement opportunities.
• Oversee management of the CRM system and database.

Skills

Data-driven decision-making

Leadership

Project management

Stakeholder management

Analytical skills

Strategic thinking

Job description

A leading automotive company in Malaysia is seeking a Head of CRM to lead their customer relationship management strategy. This full-time position based in Petaling Jaya involves developing effective CRM strategies, analyzing customer data, and providing leadership to the CRM team. The ideal candidate will possess strong analytical skills and experience in senior CRM roles, particularly within the automotive sector. The role offers competitive remuneration and opportunities for career advancement.