Guest Service Executive

Shangri-La Hotels and Resorts; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A premier hospitality organization located in Kuala Lumpur is seeking a Guest Service Executive to oversee Front Desk operations. The role requires leading service associates, ensuring smooth check-ins and check-outs, and addressing guest concerns professionally. The ideal candidate should have a diploma in Hospitality management and at least one year of relevant experience. Fluency in English and Malay is essential, and a commitment to exceptional service is key to succeed in this dynamic environment.

Qualifications

• At least 1 year of experience in a similar position.
• Ability to work shifts.
• Fluent in English and Malay; other languages are a plus.

Responsibilities

• Supervise and lead service associates at the Front Desk.
• Handle guest check-ins and check-outs effectively.
• Solve guest concerns and complaints promptly.
• Ensure front desk operations meet hotel standards.

Skills

Proficient in written and spoken English

Proficient in written and spoken Malay

Leadership and supervisory skills

Education

Diploma in Tourism/Hospitality/Hotel Management

Job description

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center,Traders Hotel by Shangri-Lais looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department:Front Office

Reports To: Assistant Front Office Manager

Job Summary: Guest Service Executive is responsible to overseeing Front Desk operations to provide efficient and professional service to guests and adhering to hotel policies and procedures.

Key Responsibilities:

• Supervise and lead all service associates in their daily activities to ensure smooth Front Desk operations.
• Handle guest check-ins and check-outs efficiently while delivering a warm and welcoming experience.
• Ensure front desk operations are carried out in line with hotel standards and procedures.
• Takes ownership in solving guest concerns and complaints promptly and professionally.
• Ensure guest requests are fulfilled in a professional and timely manner.
• Monitor and ensure the accuracy of records and documentation related to guest stays and transactions.
• Ensure billing and guest folios are accurate and complete prior to guest departure.
• Coordinate with housekeeping and other departments to ensure a seamless guest experience.

Skills and Qualifications:

• Diploma in Tourism/ Hospitality/ Hotel Management.
• Performing a similar position for at least 1 year.
• Proficient in oral and written English and Malay; additional languages are a plus.
• Willing to work shifts.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.