Guest Reservation Specialist

Marriott Hotels Resorts; Kuala Lumpur; On-site; MYR 20,000 - 30,000; Full time

Job summary

A worldwide hotel chain is seeking a dedicated Reservations Agent in Kuala Lumpur, Malaysia. The role includes processing reservation requests, managing guest inquiries, and ensuring the highest quality of service. Candidates should possess a high school diploma and at least one year of related experience in customer service or hospitality. Join our team to provide exceptional guest experiences and develop your capability in a supportive environment.

Qualifications

• At least 1 year of related work experience.
• No supervisory experience is required.
• Must maintain confidentiality of proprietary information.

Responsibilities

• Process reservation requests via phone, fax, or mail.
• Manage guest rooming requests and special needs.
• Prepare billing accounts according to accounting policies.
• Ensure compliance with company policies and quality assurance standards.

Skills

Customer service skills

Communication skills

Sales techniques

Problem-solving skills

Education

High school diploma or G.E.D. equivalent

Job description

A worldwide hotel chain is seeking a dedicated Reservations Agent in Kuala Lumpur, Malaysia. The role includes processing reservation requests, managing guest inquiries, and ensuring the highest quality of service. Candidates should possess a high school diploma and at least one year of related experience in customer service or hospitality. Join our team to provide exceptional guest experiences and develop your capability in a supportive environment.