Guest-Focused Retail Assistant for Theme Park Resorts

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality firm is seeking candidates for a dynamic customer service role in Genting Highlands. As a store associate, you will be responsible for managing store operations, showcasing products, and ensuring excellent guest service. Fluency in English and Bahasa Malaysia is essential, along with a pleasant personality. Join us in shaping an exciting future with numerous growth opportunities for your career.

Responsibilities

• Open and close the store according to trained SOP’s.
• Demonstrate product knowledge by presenting merchandise features.
• Follow the steps of service.
• Display stock attractively according to presentation standards.
• Participate in stock takes and process incoming stock.
• Report out-of-date, missing, or damaged stock.
• Rotate stock and monitor use by dates.
• Process stock transfers.
• Operate ePOS equipment according to procedure.
• Create a vibrant park atmosphere by promoting retail items.
• Respond to guest enquiries confidently.
• Provide memorable moments for guests.
• Resolve guest challenges promptly.
• Deliver excellence in guest service.
• Suggest and recommend products to guests.

Skills

Pleasant personality

Conversational fluency in English

Conversational fluency in Bahasa Malaysia

Job description

A leading hospitality firm is seeking candidates for a dynamic customer service role in Genting Highlands. As a store associate, you will be responsible for managing store operations, showcasing products, and ensuring excellent guest service. Fluency in English and Bahasa Malaysia is essential, along with a pleasant personality. Join us in shaping an exciting future with numerous growth opportunities for your career.