Guest Experience Host, Park Hyatt Kuala Lumpur

Hyatt Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A well-known international hotel chain in Kuala Lumpur is seeking a Guest Experience Host to enhance guest satisfaction and contribute to a high-quality service environment. The role involves managing the guest experience from arrival to departure. Ideal candidates possess a degree in Hospitality, excellent communication skills, and a professional demeanor. This position is open to Malaysian Citizens and Permanent Residents only.

Qualifications

• Open only to Malaysian Citizens and Permanent Residents due to work permit restrictions.
• Experience as a Host or Front Office Assistant in luxury hotels is preferred; fresh graduates are welcome.
• Professional appearance and demeanor, with the ability to remain calm under pressure.

Responsibilities

• Contribute to the hotel's commitment to high-quality guest service.
• Manage the entire guest experience, including hotel arrivals, check-ins, and check-outs.

Skills

Excellent communication

Interpersonal skills

Organizational abilities

Multitasking

Education

University degree or diploma in Hospitality or Tourism Management

Tools

Microsoft Office Suite

Job description

Hyatt is a place of learning – similar to a university. The company offers many opportunities for professional and personal growth.

Park Hyatt Kuala Lumpur MY - 10 - Kuala Lumpur

Position: Front Office - Hourly/Entry Level Employee - Full-time - Local

Summary

The Guest Experience Host contributes to the hotel's commitment to high-quality guest service and teamwork. They must appreciate high standards of excellence.

The Guest Experience Host creates a welcoming and exceptional guest experience, maintaining a comfortable and inviting environment. Responsibilities include managing the entire guest experience, including hotel arrivals, check-ins, and check-outs.

Qualifications

• Open only to Malaysian Citizens and Permanent Residents due to work permit restrictions.
• Ideally holds a university degree or diploma in Hospitality or Tourism Management.
• Experience as a Host or Front Office Assistant in luxury hotels is preferred; fresh graduates are welcome.
• Professional appearance and demeanor, with the ability to remain calm under pressure.
• Excellent communication and interpersonal skills, with strong organizational and multitasking abilities.
• Basic computer skills, including proficiency in Microsoft Office Suite (Excel, Word).