Guest Experience Front Office Lead

Wyndham Garden i-City; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A prominent hotel in Malaysia is seeking an experienced manager to enhance guest experiences and lead the front office team. Responsibilities include training staff, monitoring service quality, and handling guest complaints efficiently. This role requires a degree in hospitality and significant experience in customer service. The ideal candidate will ensure all guests receive attentive and exceptional service throughout their stay, aligning with hotel standards and procedures.

Qualifications

• Proven experience in hospitality management.
• Strong knowledge of customer service standards.
• Ability to handle guest complaints proficiently.

Responsibilities

• Manage guest experience and ensure service quality.
• Train and supervise front desk associates.
• Handle guest complaints and special requests.

Skills

Customer service

Hospitality management

Conflict resolution

Training and supervision

Education

Degree in Hospitality or related field

Job description

A prominent hotel in Malaysia is seeking an experienced manager to enhance guest experiences and lead the front office team. Responsibilities include training staff, monitoring service quality, and handling guest complaints efficiently. This role requires a degree in hospitality and significant experience in customer service. The ideal candidate will ensure all guests receive attentive and exceptional service throughout their stay, aligning with hotel standards and procedures.