Guest Experience Expert

Le Méridien Hotels & Resorts; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel chain is seeking a Guest Experience Expert at their location in Putrajaya, Malaysia. This role focuses on creating memorable guest experiences, processing requests, and maintaining high-quality service standards. Ideal candidates should have a high school diploma or equivalent, but no prior work or supervisory experience is required. The position involves being on your feet, interacting with guests, and performing various tasks to ensure an enjoyable stay. Join a team that values diverse backgrounds and fosters a positive work environment.

Qualifications

• High school diploma or G.E.D. equivalent is required.
• No related work experience is necessary.
• No supervisory experience is needed.
• No specific license or certification required.

Responsibilities

• Deliver wide range of services for guest experience.
• Process operational needs and address guest requests.
• Maintain a professional appearance and uphold company standards.
• Handle physical aspects of the job, including lifting and moving objects.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number 25175510

Job Category Rooms & Guest Services Operations

Location Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia, 62502

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like‑minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.