Guest Experience Associate — Luxury Property Front Desk

Mykey Global; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A fast-growing property management company located in Kuala Lumpur is seeking a guest services professional. The ideal candidate will handle check-ins/check-outs, manage payments, and resolve guest issues while ensuring excellent customer service. Proficiency in Microsoft Office and strong communication skills are essential, along with the ability to multitask and attention to detail. Fluency in multiple languages is a plus. Join our team to provide luxurious experiences to our guests.

Qualifications

• Strong communication and customer service skills.
• Attention to detail and ability to solve problems.
• Experience with guest complaints and inquiries.

Responsibilities

• Perform hotel guest check-in and check-out.
• Handle payment and cashiering.
• Prepare arrival and departure lists.
• Sort out booking issues.
• Provide support during guest stays.

Skills

Phone Etiquette

Communication

Customer Service skills

Attention to detail

Problem-solving abilities

Strong organizational skills

Multitasking abilities

Excellent interpersonal skills

Fluency in multiple languages

Tools

Microsoft Office

Job description

A fast-growing property management company located in Kuala Lumpur is seeking a guest services professional. The ideal candidate will handle check-ins/check-outs, manage payments, and resolve guest issues while ensuring excellent customer service. Proficiency in Microsoft Office and strong communication skills are essential, along with the ability to multitask and attention to detail. Fluency in multiple languages is a plus. Join our team to provide luxurious experiences to our guests.