Global Mobility Adviser

The Access Group; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading business management software provider in Kuala Lumpur is seeking an Employee Success Business Partner for mobility matters. This role acts as a key contact for facilitating international assignments and supporting global talent movement. The ideal candidate will have a relevant degree and 1-3 years of experience in HR, strong analytical skills, and a collaborative approach. Join us to thrive in a vibrant and inclusive environment where your contributions matter significantly.

Benefits

25 days leave per year

Health contribution

Charity days

Qualifications

• 1-3 years of professional experience in HR or related field.
• Exceptional learning agility and ability to apply complex concepts.
• Strong relationship management capabilities.

Responsibilities

• Manage mobility portfolios for Employee Success Business Partners.
• Lead requirement discovery sessions with stakeholders.
• Oversee assignment lifecycle management and support assignees.

Skills

Analytical capabilities

Strong communication skills

Stakeholder management

Project coordination

Growth orientation

Education

Bachelor's degree in HR, Business, or related field

Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

Position Summary

This pivotal role serves as the central point of contact for Employee Success Business Partners worldwide on all mobility matters, facilitating seamless international assignments that drive business success. You will bridge the gap between our ESBPs and mobility providers, transforming complex relocation requirements into solutions that enable global talent movement. As you develop into our mobility subject matter expert, you will build comprehensive expertise in Reward and International Mobility while establishing yourself as an indispensable resource for stakeholders across diverse markets. This career‑accelerating position offers exceptional opportunities for professional growth within our expanding global reward function.

Key accountabilities and responsibilities

• Manage mobility portfolios for ESBPs across multiple regions, coordinating complex international assignments that span diverse markets and business units
• Lead detailed requirement discovery sessions with stakeholders, employing consultative approaches to uncover business objectives, assignment parameters, and success criteria
• Transform business requirements into comprehensive briefing documents for mobility providers, ensuring all specifications are captured with precision and clarity
• Evaluate provider solutions and recommendations, conducting thorough analysis before presenting options to ESBPs with clear business rationale
• Oversee assignment lifecycle management from initial consultation through successful completion, maintaining rigorous tracking and stakeholder communication protocols
• Support international assignees through the complete lifecycle of their secondment, providing guidance, resolving issues, and ensuring positive assignment experiences from pre‑departure through repatriation
• Develop mobility expertise through continuous learning and practical application, building capability to provide independent cost assessments and feasibility analyses
• Conduct systematic process reviews to identify efficiency opportunities, implementing improvements that enhance service delivery and stakeholder satisfaction
• Maintain and evolve mobility policies and procedures to align with changing business requirements and regulatory environments
• Create and maintain comprehensive documentation systems that capture assignment data, insights, and lessons learned for continuous improvement
• Provide guidance on urgent mobility matters, demonstrating problem‑solving capabilities and ensuring business continuity

Key performance indicators

• ESBP satisfaction ratings demonstrating exceptional service delivery and stakeholder partnership
• Response time excellence that establishes industry‑leading standards for mobility support (target: 24‑hour initial response, 72‑hour solution delivery)
• Process improvement contributions that deliver measurable operational enhancements
• Policy management effectiveness ensuring compliance and business alignment (target: comprehensive bi‑annual reviews with actionable recommendations)
• Stakeholder relationship strength across all touchpoints and engagement levels

Skills, knowledge, experience & qualifications

• Bachelor's degree/Honours degree in HR, Business, or related field with 1‑3 years of professional experience demonstrating strong analytical and relationship management capabilities
• Exceptional learning agility with proven ability to rapidly acquire new knowledge and apply complex concepts in practical business situations
• Great communication and stakeholder management skills, with ability to facilitate discussions, gather requirements, and present solutions to diverse audiences
• Strong growth orientation with demonstrated commitment to continuous professional development and career advancement within the Employee Success (HR) Function
• Collaborative style that builds effective relationships across cultures, time zones, and organisational hierarchies while delivering results
• Project coordination abilities with proven capacity to manage multiple complex assignments simultaneously
• Results‑driven approach with willingness to take ownership of challenges and deliver solutions that exceed stakeholder expectations
• Analytical mindset with natural inclination toward process improvement and systematic approach to problem‑solving
• Eagerness to master mobility‑specific platforms and emerging technologies

What are we all about

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid‑sized organisations in commercial and non‑profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.