Global Field Technical Support Engineer | Travel 50%+

Magic-ray Technology; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions company in Malaysia is seeking a proactive technical support specialist. Responsibilities include troubleshooting equipment, providing customer consultations, and presenting technical data at exhibitions. The ideal candidate will hold a relevant engineering degree and possess strong English and Chinese language skills. Willingness to travel domestically and internationally is essential for customer support.

Qualifications

• Strong command of both English and Chinese languages is essential.
• Must possess a customer-oriented mindset.
• Ability to work independently and as part of a team.

Responsibilities

• Conduct technical evaluations and provide value-added solutions.
• Consult with customers regarding AOI programming.
• Troubleshoot and repair equipment effectively.

Skills

Customer relationship management

Technical presentations

Problem-solving

Bilingual (English and Chinese)

Education

Diploma/ Advanced Diploma/ Degree in Engineering (Mechatronic/ Electromechanical, Electrical/ Electronic, Industrial)

Job description

A technology solutions company in Malaysia is seeking a proactive technical support specialist. Responsibilities include troubleshooting equipment, providing customer consultations, and presenting technical data at exhibitions. The ideal candidate will hold a relevant engineering degree and possess strong English and Chinese language skills. Willingness to travel domestically and internationally is essential for customer support.