Global Field Dispatch Tech Support Specialist

Hitachi Vantara Corporation; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking a GCC Professional - Field Dispatch. This role involves handling technical requests, managing calls and customer cases, and ensuring high-quality support. Candidates should have strong technical skills, fluency in English, and the ability to work under pressure. This position is crucial for providing an exceptional customer experience and driving operational efficiency within the organisation. Join a global team dedicated to innovation and excellence.

Benefits

Industry-leading benefits

Flexible work arrangements

Qualifications

• Technical skills in data storage, networking, compute, operating systems, software applications, etc.
• Educated to degree level or equivalent experience in required languages.
• Fluent command of spoken and written English, Mandarin or Japanese.

Responsibilities

• Handle technical calls and enquiries from customers and partners.
• Create cases in Hitachi Vantara CRM.
• Manage incoming cases, providing updates to relevant parties.

Skills

Technical skills in data storage, networking, and software applications

Fluent English

Fluent Mandarin or Japanese

Professional telephone manner

Ability to work under pressure

Education

Degree level or equivalent experience

Tools

Salesforce

Job description

A leading technology company in Kuala Lumpur is seeking a GCC Professional - Field Dispatch. This role involves handling technical requests, managing calls and customer cases, and ensuring high-quality support. Candidates should have strong technical skills, fluency in English, and the ability to work under pressure. This position is crucial for providing an exceptional customer experience and driving operational efficiency within the organisation. Join a global team dedicated to innovation and excellence.