Global Employee Services Hub Lead

Sherwin-Williams; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global company in the service sector seeks a Support Hub Supervisor to lead a team that manages employee inquiries while ensuring exceptional service delivery across regions. This role demands strong leadership, technical knowledge in HR processes, and a focus on continuous improvement, making it essential for candidates to possess a Bachelor's Degree in Human Resources, along with extensive experience in employee services and IT support. Effective communication and analytical skills are vital for success in this role.

Qualifications

• 4+ years working experience in Employee Services or IT/HRIT systems support.
• Experience leading a team directly or indirectly.
• Experience in help desk case management.

Responsibilities

• Build and lead a global team responsible for Employee Services.
• Develop and maintain self-service content.
• Monitor Service Level Agreement attainment and provide insights.

Skills

Employee Services experience

Customer Service orientation

Strong English communication

Analytical troubleshooting

Education

Bachelor's Degree in Human Resources or related field

Tools

Microsoft Office

ServiceNow

Job description

A global company in the service sector seeks a Support Hub Supervisor to lead a team that manages employee inquiries while ensuring exceptional service delivery across regions. This role demands strong leadership, technical knowledge in HR processes, and a focus on continuous improvement, making it essential for candidates to possess a Bachelor's Degree in Human Resources, along with extensive experience in employee services and IT support. Effective communication and analytical skills are vital for success in this role.