Global Director, Client Success & Engagement

People Profilers Pte Ltd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consultancy firm in Kuala Lumpur is looking for an experienced Head of Client Success to lead and mentor a high-performing team across Asia. This role requires over 10 years in Customer Success or Account Management with at least 5 years in a leadership position. The successful candidate will build client relationships and drive operational excellence. A competitive remuneration package and comprehensive benefits await successful candidates. Apply by sending your CV to the provided email.

Benefits

Competitive remuneration package

Comprehensive range of benefits

Qualifications

• 10+ years of experience in Customer Success or Account Management.
• At least 5+ years in a leadership role managing B2B client-engagement teams.
• Strong track record in managing enterprise B2B client relationships.

Responsibilities

• Hire, lead, mentor, and develop a high-performing client manager team.
• Build and maintain relationships with key clients.
• Act as level-two escalation point of contact for the team.

Skills

Customer Success Management

Account Management

Client Services

Analytical Skills

Leadership

Communication Skills

Education

Bachelor’s degree

MBA or equivalent

Tools

CRM systems (e.g. Salesforce)

MS Office

Job description

A leading consultancy firm in Kuala Lumpur is looking for an experienced Head of Client Success to lead and mentor a high-performing team across Asia. This role requires over 10 years in Customer Success or Account Management with at least 5 years in a leadership position. The successful candidate will build client relationships and drive operational excellence. A competitive remuneration package and comprehensive benefits await successful candidates. Apply by sending your CV to the provided email.