Global Customer Service Specialist

DHL Germany; Kuala Lumpur; On-site; MYR 35,000 - 50,000; Full time

Job summary

A leading global logistics company in Kuala Lumpur is seeking a Certified International Specialist to enhance the customer service experience. The ideal candidate will demonstrate strong typing, telephone, and conflict resolution skills while fostering a customer-centric culture. Candidates are offered strong career support and a diverse benefits program. If you are ready for a challenge, apply now!

Benefits

Strong Career support

Great culture and colleagues

Multifarious benefits program

Responsibilities

• Manage self-adherence to achieve 'best day every day'.
• Provide excellent customer service with accurate information.
• Work closely with departments to resolve service failures.
• Identify improvement opportunities and recommend initiatives.

Skills

Typing skills (at least 30 wpm preferable)

Telephone skills

Conflict resolution skills

Communication skills - spoken and written

Negotiation and interpersonal skills

Job description

A leading global logistics company in Kuala Lumpur is seeking a Certified International Specialist to enhance the customer service experience. The ideal candidate will demonstrate strong typing, telephone, and conflict resolution skills while fostering a customer-centric culture. Candidates are offered strong career support and a diverse benefits program. If you are ready for a challenge, apply now!