Global Customer Service Specialist

Uqpay Technology; Johor Bahru; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce services provider in Johor Bahru is looking for motivated candidates to join their global customer service team. The role involves providing 24/7 support to international customers, addressing issues related to transactions and accounts, and contributing to an optimized customer service experience. Candidates should have a Bachelor's degree and be fluent in English, with strong problem-solving skills and a customer-focused mindset. This position offers competitive benefits and potential for career advancement.

Benefits

Night shift allowances

Comprehensive training system

Employee activities and holiday benefits

Qualifications

• Fluent in spoken and written English necessary for effective communication.
• Strong communication skills and a knack for solving customer problems.
• Willingness to work 24/7 shifts, including nights and holidays.

Responsibilities

• Provide support to global merchants and users.
• Record and track customer feedback for issue resolution.
• Assist in organizing FAQs and optimizing customer service processes.

Skills

Fluent spoken English

Excellent communication skills

Customer service mindset

Problem-solving ability

Strong learning ability

Education

Bachelor's degree or above

Job description

Provide 24/7 support to global merchants and users through online customer service systems, email, or phone.

Communicate with overseas customers in English to resolve issues related to accounts, transactions, payment processes, and more.

Record and track customer feedback, coordinate with relevant departments to address and follow up on issues.

Assist in organizing frequently asked questions and solutions, continuously optimizing customer service processes and the customer experience.

Participate in shift work and night shifts to ensure uninterrupted global customer service support.

Requirements

Bachelor's degree or above, fresh graduates or current students are welcome to apply.

Fluent in spoken English, able to use English as a working language (strong written and oral communication skills required).

Excellent communication skills and a strong customer service mindset, able to listen and solve problems effectively.

Strong learning ability, able to quickly master knowledge related to payments, accounts, and backend systems.

Willing to accept 24/7 shift work (including night shifts and holidays), responsible and able to work under pressure.

Experience in international customer service, cross-border e-commerce, or financial services internships is preferred.

What We Offer

An international working environment, with real-time communication with overseas customers and teams.

A comprehensive training system and mentorship to help you quickly grow into a professional customer service expert.

Night shift allowances, shift allowances, and internship stipends.

Excellent performers may be offered full-time positions and official offers.

A variety of employee activities and holiday benefits.

If you are fluent in English, love communication, and are eager to engage with global customers and solve problems on an international stage, UQPAY warmly invites you to join our global customer service team and connect the world with professionalism and passion!

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