General Manager

ONYX Hospitality Group; Penang; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading hospitality organization in Penang is seeking a manager to oversee hotel operations, ensuring commercial results and adherence to brand standards. The ideal candidate will have strong management and customer service experience, administrative skills, and the ability to work with budgets. This role is critical for maintaining operational excellence and promoting team development.

Qualifications

• Demonstrated ability to lead effectively.
• Comfortable working with budgets, payroll, revenue, and forecasting.

Responsibilities

• Lead and supervise hotel operations to achieve commercial results.
• Manage and control all departments for optimum performance.
• Ensure adherence to brand standards and guidelines.

Skills

Management experience

Customer Service experience

Strong administrative skills

Budget management

Strong communication skills

Job description

Job Summary

To lead and supervise relevant activities within all departments of the hotel operation, being responsible for the commercial results of the operation, as well as the adherence to standards, documentation and directions communicated by Onyx Hospitality Group.

Main Duties & Responsibilities

Commercial

• Achieve short and long term commercial results in the area of responsibility
• Compile the property’s budget
• Establish the Marketing Plan in co-ordination with the relevant HoDs
• Control financial expenditure, contracts and agreements according to Onyx Hospitality Group's guidelines
• Ensure a constant awareness of the general market trends (local, domestic, international) and the activities of competitors
• Up-keep and improve contacts with business partners
• Co-ordinate the hotel's marketing activities to be in line with the area activities developed by Onyx Hospitality Group's Sales & Marketing department
• Implement adequate control tools to monitor the commercial situation

Leadership

• Manage, control and supervise all departments and hotel Team Members, in order to ensure optimum performance
• Exemplify and promote Onyx Hospitality Group’s Core Values
• Ensure the development of Senior Management within the hotel
• Monitor Team Member turnover, satisfaction and level of training, ensuring a high standard of skills and know-how on a professional level
• Sees to effective personality development by way of:
• Personal development scheme
• Filing of Executive positions
• Team Member care
• Team Member performance reviews

Management

• Manage and supervise technical matters (systems and maintenance)
• Ensure the property’s premises, assets, machinery, FF&E and OS&E, etc. are always kept in an optimal condition and are replaced as required
• Promote and encourage contacts within the different departments, thus ensuring collaboration and coherence between all Team Members
• Represent the hotel and the brand with all stakeholders
• Responsible for the hotel’s adherence to the standards and guidelines communicated by Onyx Hospitality Group
• Formulate and implement short- and medium-term measures in the operation, in order to:
• Safeguard the brand’s image/standard
• Efficiently and effectively manage Team Members
• Initiate and monitor corrective measures to ensure adherence to set financial budgets
• Support direct subordinates in their functional and operational tasks

Strategic

• Adhere to divisional and regional strategy whenever decisions of long term nature are involved
• Be familiar with all related company documentation, in order to ensure all actions are in line with standards and guidelines

Qualifications

• Management and Customer Service experience Strong administrative skills
• Demonstrated ability to lead
• Comfort working with budgets, payroll, revenue and forecasting Strong communications skills