General Manager

Idealseed Resources Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A hotel management company seeks a General Manager in Kuala Lumpur, Malaysia, responsible for overseeing all hotel operations, managing financial performance, and driving guest satisfaction. The role requires a strong leader with at least 8-12 years in hotel operations and a proven track record in management. Key responsibilities include improving service quality, mentoring staff, and collaborating with Sales & Marketing to enhance market presence. Ideal candidates will hold relevant degrees and have experience managing hotels in the region.

Qualifications

• Minimum 8-12 years experience in hotel operations.
• At least 3-5 years in a Manager or General Manager role.
• Experienced managing a hotel in Malaysia.

Responsibilities

• Oversee daily hotel operations including Front Office, Housekeeping, F&B.
• Manage hotel's P&L, budgeting, and cost control.
• Ensure superior guest satisfaction and handle complex guest issues.
• Work closely with Sales & Marketing to increase occupancy.
• Ensure compliance with local regulations and safety standards.

Skills

Leadership

Communication

Problem-solving

Team management

Customer focus

Education

Degree/Diploma in Hospitality or related field

Job description

General Manager (Hotel)

The General Manager is responsible for the overall leadership and performance of the hotel in Alor Setar. This role oversees all operational departments, ensures excellent guest experience, manages financial performance, and drives continuous improvement in service quality, staff development, and hotel profitability.

Key Responsibilities

1. Hotel Operations Management
   • Oversee daily hotel operations including Front Office, Housekeeping, F&B, Sales & Marketing, and Maintenance.
   • Ensure all departments are delivering high-quality service and operating efficiently.
   • Implement and maintain hotel SOPs, service standards, and safety procedures.
2. Financial & Business Performance
   • Manage the hotel's P&L, budgeting, forecasting, and cost control.
   • Drive revenue growth through room sales, F&B, events, and partnership opportunities.
   • Analyse financial reports and implement strategies to enhance profitability.
3. Guest Experience & Service Quality
   • Ensure superior guest satisfaction and handle complex guest issues promptly.
   • Review guest feedback and lead continuous improvement initiatives.
   • Maintain high standards of cleanliness, safety, and service across the hotel.
   • Lead, coach, and motivate department heads and hotel staff.
   • Cultivate a positive work culture focused on teamwork, accountability, and professionalism.
   • Conduct regular performance reviews and support staff training programs.
4. Sales, Marketing & Brand Management
   • Work closely with Sales & Marketing to increase room occupancy and strengthen market presence.
   • Build strong relationships with corporate clients, travel agents, and local partners.
   • Ensure the hotel's brand image and customer touchpoints are consistently represented.
5. Compliance & Risk Management
   • Ensure compliance with local regulations, licensing requirements, and safety standards.
   • Maintain strong governance in areas of security, hygiene, and operational risk.
   • Oversee preventive maintenance and ensure all facilities are well-maintained.

Requirements

• Degree/Diploma in Hospitality, Hotel Management, Business Administration or related field.
• Minimum 8-12 years experience in hotel operations, with at least 3-5 years in a Manager or General Manager role.
• Strong leadership, communication, and people management skills.
• Proven track record in operational management and financial performance.
• Customer-focused with strong problem-solving abilities.
• Experienced managing a hotel in Malaysia.

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