Functional Lead (SFA)

KATSys; Cyberjaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A technology solutions company in Cyberjaya, Malaysia, is seeking a Functional Lead (SFA) to define functional requirements, collaborate with teams, and customize the sales force automation system. The ideal candidate will have a bachelor's degree in business or marketing, experience with SFA systems like Salesforce, and a strong understanding of sales processes.

Qualifications

• Bachelor’s degree in business, marketing, or related field.
• Experience with sales force automation systems like Salesforce or Microsoft Dynamics CRM.
• Strong understanding of sales processes and workflows.

Responsibilities

• Define functional requirements for the sales force automation (SFA) system.
• Collaborate with sales and marketing teams to understand requirements.
• Customize and configure the SFA system.

Skills

Experience with sales force automation systems

Strong understanding of sales processes

Excellent interpersonal skills

Education

Bachelor’s degree in business, marketing, or related field

Tools

Salesforce

Microsoft Dynamics CRM

Job description

Job Title: Functional Lead (SFA)

Key Responsibilities:

• 1. Define functional requirements for the sales force automation (SFA) system.
• 2. Collaborate with sales and marketing teams to understand requirements.
• 3. Customize and configure the SFA system to support sales processes.
• 4. Provide subject matter expertise and support to the development team.
• 5. Conduct user acceptance testing and facilitate user training and adoption.

Key KPIs/SLAs:

• 1. Alignment of SFA functionality with sales and marketing requirements.
• 2. User satisfaction with SFA usability and effectiveness.
• 3. Timely resolution of SFA-related issues and enhancements.
• 4. Successful implementation of SFA customizations and configurations.
• 5. User adoption and utilization of SFA features.

Desired Skills, Experience, Qualifications:

• 1. Bachelor’s degree in business, marketing, or related field.
• 2. Experience with sales force automation systems (e.g., Salesforce, Microsoft Dynamics CRM).
• 3. Strong understanding of sales processes and workflows.
• 4. Excellent interpersonal and collaboration skills.