FRONT OFFICE MANAGER

Accor; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A renowned hospitality company is seeking a Front Office Manager for its Putrajaya location. The role involves supervising all Front Office operations and ensuring adherence to service standards. The ideal candidate will have a diploma in Tourism and Hospitality Management, at least 3 years of relevant experience, and strong leadership skills. Proficiency in English is a must, with additional language skills being advantageous. The position offers a dynamic work environment in a beautiful setting.

Qualifications

• Minimum 3 years of relevant experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages is an advantage.

Responsibilities

• Supervise and manage Front Office operations.
• Ensure service standards delivery aligns with Hotel’s strategic plan.

Skills

Strong leadership

Good communication skills

Interpersonal skills

Training skills

Customer service orientation

Ability to multi-task

Education

Diploma in Tourism & Hospitality Management

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Company Description

Mercure Living Putrajaya is within the Shaftsbury retail complex and connected to Alamanda Shopping Mall. Featuring 299 full service apartments, all units have an open plan kitchen, full size fridge, microwave and cooking utensils. Dining facilities include a hot pot restaurant, co-working space residents lounge and six meeting rooms. Leisure facilities include a 52 metre outdoor salt water swimming pool, gym, tennis court, children's playground and spa.

The Hotel is located in the Federal Territory of Putrajaya, 32 KM from Kuala Lumpur International Airport KLIA, 31 KM to Kuala Lumpur Convention Centre Also, and 10.7 KM to Putrajaya ERL train station for the KLIA rapid express train.

"Mercure Living Putrajaya is thrilled to have you as our guest, and we're here to ensure your stay is truly memorable. Thank you for choosing us, and we can't wait to assist in making lasting memories for you".

Job Description

This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.

Qualifications

• Diploma in Tourism & Hospitality Management
• Minimum 3 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

Competencies

This role requires:

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times