Front Office Lead — Guest Service & Operations

Hilton Worldwide, Inc.; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global hospitality company is seeking a Front Office Manager for Doubletree by Hilton, Putrajaya, Malaysia. The role involves managing all Front Desk operations, ensuring exceptional customer service, and leading a dedicated team. Ideal candidates should possess strong communication and organizational skills, be proactive in problem-solving, and be fluent in English. This position offers a vibrant work environment with opportunities for professional growth in the hospitality industry.

Qualifications

• Strong communication and organization skills are essential.
• Must be a responsible and self-motivated individual.
• Ability to work under physical and mental pressures.

Responsibilities

• Manage all Front Desk operations and customer requests.
• Ensure high standards of customer service are maintained.
• Recruit, train, and evaluate team performance.

Skills

Communication skills

Organization skills

Coordination skills

Team player

Proactive problem-solving

Familiarity with computer systems

Fluent in English

Job description

A leading global hospitality company is seeking a Front Office Manager for Doubletree by Hilton, Putrajaya, Malaysia. The role involves managing all Front Desk operations, ensuring exceptional customer service, and leading a dedicated team. Ideal candidates should possess strong communication and organizational skills, be proactive in problem-solving, and be fluent in English. This position offers a vibrant work environment with opportunities for professional growth in the hospitality industry.