Front Office - Host: Hyatt Centric Kota Kinabalu

Hyatt Centric; West Coast Division; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent hotel in Malaysia is seeking a Front Office - Host to ensure exceptional service delivery to guests. Your main responsibilities include managing guest inquiries smoothly and efficiently at the reception. With strong communication and customer service skills, you will be well-versed in hotel operations to promptly address guest concerns. Candidates should ideally have a certificate or diploma in Hospitality or Tourism and a minimum of 2 years of relevant experience in a larger operation. This role offers an opportunity to be part of a vibrant team in an upscale hotel setting.

Qualifications

• Minimum 2 years work experience in Front Office department.
• Proficient in communication skills in English, both written and verbal.
• Computer literate.

Responsibilities

• Deliver excellent and consistent service to all guests.
• Handle guest inquiries courteously and efficiently.
• Be knowledgeable about hotel facilities to address guest concerns.

Skills

Customer service skills

Communication skills

Problem-solving

Education

Certificate or diploma in Hospitality or Tourism management

Job description

Organization- Hyatt Centric Kota Kinabalu

Summary

You will be responsible for delivering an excellent and consistent level of service to all guests. As a Front Office - Host, you will contribute to the smooth and efficient operation of the Reception area within the Rooms Division. In this role, you will handle guest inquiries in a courteous and efficient manner. Strong customer service and communication skills, along with a pleasant attitude, are essential. You should also be well-informed about all hotel facilities to ensure you can address guest concerns promptly, knowledgeably, and professionally.

Qualifications

Ideally with a certificate or diploma in Hospitality or Tourism management. Minimum 2 years work experience in Front Office department in larger operation. Good problem solving, administrative and interpersonal skills are a must. Computer literate and excellent English communication skills both in written and verbal.