Front Office Duty Manager — VIP Guest Experience

Hilton Worldwide, Inc.; Lumut; On-site; MYR 35,000 - 45,000; Full time

Job summary

A leading global hospitality company seeks a Duty Manager to oversee guest services at their Double Tree by Hilton property in Lumut, Perak. You will be responsible for engaging guests, resolving complaints, and ensuring safety procedures are conducted. The ideal candidate will have supervisory experience in Front Office roles and a passion for exceptional customer service. This full-time position offers an opportunity to thrive in a dynamic hospitality environment.

Qualifications

• Experience in managing budgets and revenue proposals.
• Ability to work well under pressure and maintain calmness.
• Passion for delivering exceptional guest service.

Responsibilities

• Engage guests and provide general assistance.
• Manage and resolve guest complaints promptly.
• Coordinate services for long-stay guests.
• Conduct Health and Safety procedures when required.

Skills

Previous supervisory experience in Front Office

Good knowledge of Health and Safety

Excellent leadership skills

Strong commercial acumen

Exceptional communication skills

Education

Degree or diploma in Hotel Management

Job description

A leading global hospitality company seeks a Duty Manager to oversee guest services at their Double Tree by Hilton property in Lumut, Perak. You will be responsible for engaging guests, resolving complaints, and ensuring safety procedures are conducted. The ideal candidate will have supervisory experience in Front Office roles and a passion for exceptional customer service. This full-time position offers an opportunity to thrive in a dynamic hospitality environment.