Front Office Assistant (Sunway Putra Hotel Kuala Lumpur)

Sunway Hotels & Resorts; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality group in Kuala Lumpur seeks a Front Office Assistant for Front Desk operations, including guest check-ins and checkouts. Responsibilities involve providing exceptional guest assistance and delivering accurate information about services. Ideal candidates possess strong customer service skills, a positive attitude, and excellent communication abilities in Bahasa Malaysia and English. Experience with OPERA systems is preferred but not mandatory. This role requires reliability and the ability to work in shifts.

Qualifications

• Passionate about handling guest check-ins, checkouts, and enquiries.
• Positive work attitude, punctual, reliable, and responsible.
• Pleasant disposition with excellent bilingual communication skills.

Responsibilities

• Manage Front Desk operations for guest arrivals and departures.
• Assist guests with their needs to ensure satisfaction.
• Provide accurate information on hotel services and happenings.

Skills

Customer service

Interpersonal skills

Communication skills

Tools

OPERA systems

Job description

Front Office Assistant (Sunway Putra Hotel Kuala Lumpur)

Responsibilities:

• Handles Front Desk operations of handling arrivals, check-ins (Registration) and departures for checkouts (Cashiering) of all the hotel guests.
• Understand guest needs and preferences and provide the necessary assistance to ensure utmost guest satisfaction.
• Handles face to face guest requests and enquiries articulating accurate advise on products, services and happening within the hotel as well as Sunway Group.

Requirements:

• Passionate in handling guest check-ins, checkouts and enquiries.
• Positive work attitude, punctual, reliable, responsible & willing to work on shifts as assigned by the division (e.g 7am-3pm/3pm-11pm/11pm-7am).
• Pleasant disposition and excellent interpersonal and communication skills in both Bahasa Malaysia and English.
• It will be an added advantage for those with at least a minimum of one (1) year experience in the Front Office with knowledge in OPERA systems.