Front Office Administrator

Renaissance Hotels; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel chain in Kuala Lumpur is seeking Guest Experience Experts to enhance guests' stays by providing exceptional service and support. The role involves addressing guest requests, processing operational needs, and ensuring a safe and professional work environment. Candidates are expected to have a high school diploma or equivalent but no previous experience is required, making this an excellent opportunity for those new to hospitality. Join a dynamic team dedicated to creating memorable experiences for every guest.

Qualifications

• No related work experience required.
• No supervisory experience required.

Responsibilities

• Deliver a wide range of services to ensure a memorable guest experience.
• Process operational needs and address guest requests.
• Maintain professional appearance and uphold quality standards.

Education

High school diploma or G.E.D. equivalent

Job description

Our jobs aren’t just about giving guests a smooth check‑in and check‑out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.