Front Desk Supervisor: Guest Experience & Ops Lead

Marriott Hotels Resorts; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel chain is seeking an entry-level management position in Puchong. This role involves overseeing front office operations, ensuring guest satisfaction, and leading a team. Candidates should have a high school diploma or GED, along with 2 years of experience in guest services. Responsibilities include managing the daily operations and resolving customer complaints, while fostering a positive environment for employees and guests alike. Join a team dedicated to creating memorable experiences for guests.

Qualifications

• High school diploma or GED; 2 years experience in guest services or front desk.
• 2-year degree from an accredited university in a relevant field; no work experience required.

Responsibilities

• Lead, influence, and encourage front office staff.
• Manage day-to-day operations and meet customer expectations.
• Handle guest complaints and resolve conflicts.
• Develop goals and plans to prioritize work.

Skills

Interpersonal skills

Communication skills

Team leadership

Customer service

Education

High school diploma or GED

2-year degree in Hotel Management or related field

Job description

A leading hotel chain is seeking an entry-level management position in Puchong. This role involves overseeing front office operations, ensuring guest satisfaction, and leading a team. Candidates should have a high school diploma or GED, along with 2 years of experience in guest services. Responsibilities include managing the daily operations and resolving customer complaints, while fostering a positive environment for employees and guests alike. Join a team dedicated to creating memorable experiences for guests.