Front Desk Admin & Patient Care Specialist

ASK Headhunter; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare clinic in Petaling Jaya is seeking a friendly and organized Customer Care Administrator (Frontline) to manage daily patient service operations. The role involves handling patient registration and requests while ensuring efficient clinic operations. Candidates should possess a Diploma or Degree in any discipline, along with 2–3 years of front desk or customer service experience. Proficiency in English and Bahasa Malaysia is required, while familiarity with CRM systems is an advantage.

Qualifications

• Minimum 2–3 years of experience in customer service or front desk roles.
• Familiarity with CRM/POS systems is an advantage.

Responsibilities

• Handle patient registration, check‑in/out, and appointment scheduling.
• Manage patient records and issue receipts.
• Attend to patient enquiries, requests, and complaints.
• Process sales transactions and maintain filing systems.
• Monitor and manage stock of supplies.
• Liaise with suppliers for office administration.

Skills

Good communication skills

Interpersonal skills

Familiarity with CRM/POS systems

Proficiency in English

Proficiency in Bahasa Malaysia

Education

Diploma or Degree in any discipline

Tools

Salesforce CRM/POS

Job description

A healthcare clinic in Petaling Jaya is seeking a friendly and organized Customer Care Administrator (Frontline) to manage daily patient service operations. The role involves handling patient registration and requests while ensuring efficient clinic operations. Candidates should possess a Diploma or Degree in any discipline, along with 2–3 years of front desk or customer service experience. Proficiency in English and Bahasa Malaysia is required, while familiarity with CRM systems is an advantage.