Fraud Ops Investigation Agents

MyValiant; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services company is seeking Fraud Ops Investigation Agents to manage fraud investigations and monitor fraudulent activities. Responsibilities include performing fraud investigations, analyzing data, and ensuring integrity in processes. Candidates should have a Diploma or Bachelor's degree, at least 2 years of relevant experience, and strong analytical and communication skills. This position may require shift work, including weekends. Competitive compensation and a dynamic work environment are offered.

Qualifications

• At least 2 years of experience in fraud investigation processes.
• Strong attention to detail and ability to notice discrepancies in data.
• Able to work independently with minimal supervision.

Responsibilities

• Monitor accounts and transactions to identify fraudulent activities.
• Perform fraud investigations and submit reports.
• Identify possible threats to the company and take actions.

Skills

Problem solving

Analytical thinking

Attention to detail

Communication skills

Education

Diploma/Bachelor’s Degree in data analyst/risk management

Tools

MS Office (Excel, Word)

Job description

Get to know the role: We are looking for Fraud Ops Investigation Agents. He/she will be responsible for managing the team handling the day-to-day processes related to fraud investigation that involve multiple user journeys.

Responsibilities

• Monitor accounts and transactions regularly to identify fraudulent activities.
• Perform fraud investigations and submit reports to the concerned manager.
• Identify and review evidence and documents to analyze the overall case; synthesize data into a fraud investigation report with recommendations.
• Perform issue resolution and decision making related to fraud detection activities.
• Identify possible threats to the company such as security lapse, fraud incidents and trademark infringement and take appropriate actions to avoid them in a timely manner.

Qualifications

• A Diploma/Bachelor’s Degree (preferable in data analyst/ risk management).
• At least 2 years of experience in fraud investigation processes or related bank processes/products.
• Possess good problem solving, analytical, and critical thinking skills.
• Strong attention to detail and ability to notice discrepancies in data.
• High ethical standards with demonstrated integrity.
• Able to work independently with minimal supervision and able to multitask.
• Excellent verbal and written communication skills.
• Good working knowledge of MS Office (Excel, Word).
• Able to perform shift work including weekends and public holidays when required.