Forwarding Manager-Custom Declaration

TT Freight Group Sdn Bhd; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Malaysia is seeking a skilled professional to lead customs clearance and freight forwarding operations. The ideal candidate will have at least 5 years of experience in the field, be proficient in Mandarin and English, and possess strong leadership and analytical skills. Responsibilities include managing customs declarations, overseeing shipment operations, and ensuring regulatory compliance. This role offers opportunities for professional development and negotiable salary based on experience.

Benefits

Internal and External Training Opportunities

Professional Development Programs

Career Advancement Opportunities

Negotiable Salary Based on Experience

Qualifications

• Minimum 5 years experience in freight forwarding.
• Strong knowledge of HS/HTS codes and customs regulations.
• Ability to lead and manage teams effectively.
• Proficient in Mandarin and English.

Responsibilities

• Lead and supervise full customs clearance for shipments.
• Manage daily operations for air, sea, and road shipments.
• Oversee preparation and review of shipping documents.
• Negotiate freight rates and optimize costs.
• Train and supervise customs officers and staff.

Skills

Customs clearance expertise

Freight forwarding operations

Leadership skills

Analytical skills

Communication skills

Proficiency in Mandarin

Proficiency in English

Education

Diploma or Degree in Logistics, Supply Chain, International Trade, or related field

Job description

✅ Internal and External Training Opportunities

✅ Professional Development Programs

✅ Career Advancement Opportunities

✅ Negotiable Salary Based on Experience

Job Responsibilities

A. Customs Clearance & Regulatory Compliance

Lead and supervise full customs clearance for import/export shipments

Ensure correct HS/HTS code classification, tariff application, and duty/tax calculations

Review all customs declarations (K1, K2, K4, K8, K9, DG Cargo Declaration , LMW Declaration and etc.)

Handle clearance with Customs, MAQIS, SIRIM, MITI, KKM, CIDB, FAMA and other authorities

Manage ZB submission in customs, including verification of documents, exemption requests, and approval follow-up

Ensure compliance with INCOTERMS, import/export licensing, exemptions, and permits

Maintain updated knowledge of customs regulations, tariff changes, and government policies

B. Freight Forwarding Operations

Manage daily operations for air, sea, road, cross-border, FCL/LCL, and break-bulk shipments

Arrange carrier bookings, freight negotiations, and coordination with shipping lines, airlines, and transporters

Monitor shipment movements to ensure timely delivery and collection

Oversee preparation of shipping documents (BL, AWB, invoice, packing list, COO, insurance, etc.)

Review import/export documentation for accuracy and compliance

Maintain precise records for audits (Customs, internal, statutory, ISO)

Coordinate manifest submission and post-declaration amendments

Serve as primary liaison with customers regarding customs inquiries, shipment updates, and problem resolution

Provide guidance on HS code classification, duty estimates, and compliance requirements

Maintain strong relationships with carriers, port operators, and government agencies

E. Team Management

Lead, train, and supervise customs officers, declaration staff, and forwarding executives

Assign duties, monitor performance, and ensure high service quality

Develop SOPs for customs clearance and forwarding operations

F. Cost & Performance Control

Negotiate freight rates and clearance charges to optimize margins

Validate supplier invoices and ensure cost accuracy

Track KPIs: timelines, clearance speed, compliance accuracy

Requirements

Diploma or Degree in Logistics, Supply Chain, International Trade, or related field

Minimum 5 years experience in freight forwarding with hands‑on customs clearance and declaration

Strong knowledge of HS/HTS codes, ALDEC/ZB submissions, import/export permits, and regulations

Experience with FCL, LCL, Airfreight, Cross‑border, and DG cargo handling

Leadership, analytical, and communication skills; able to work under pressure

Proficient in Mandarin and English (spoken & written). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin‑speaking clients.