Food Delivery Customer Support | First-Contact Resolution Pro

eTeam; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Kuala Lumpur is looking for a Customer Service Executive to handle inquiries via calls, emails, and chats. The ideal candidate will have problem-solving skills and strong interpersonal abilities. This role includes rotational shifts, requires weekend work, and offers career growth opportunities. The company provides benefits such as medical insurance, annual leave, and a shuttle service. This is an excellent opportunity for enthusiastic individuals to contribute to a dynamic team.

Benefits

Annual leave (12 days)

Sick leave (14 days)

Medical & Life insurance

Shuttle van pick up

Work Permit provided

Qualifications

• Good in both time management & people development skills.
• Excellent interpersonal skills.
• Strong problem-solving capabilities.

Responsibilities

• Handle inbound calls, email, and chat for customer inquiries.
• Demonstrate ownership to resolve customer issues successfully.
• Work collaboratively to achieve KPIs and SLAs.

Skills

Time management

Interpersonal skills

Problem Solving

Telephone etiquette

Tools

MS Office

Job description

A customer service company in Kuala Lumpur is looking for a Customer Service Executive to handle inquiries via calls, emails, and chats. The ideal candidate will have problem-solving skills and strong interpersonal abilities. This role includes rotational shifts, requires weekend work, and offers career growth opportunities. The company provides benefits such as medical insurance, annual leave, and a shuttle service. This is an excellent opportunity for enthusiastic individuals to contribute to a dynamic team.