Food & Beverage Assistant

Pullman; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A renowned hotel brand located in Kuala Lumpur is seeking enthusiastic service staff to provide exceptional food and beverage service. This role involves greeting guests, taking orders, and ensuring a satisfactory dining experience. Candidates should have a degree or diploma in Hotel Management, good communication skills, and a positive, well-groomed appearance. The ideal applicants will enjoy working in a fast-paced environment and possess in-depth knowledge of customer service and beverages.

Qualifications

• Pleasant appearance and well-groomed.
• Profound knowledge of customer service and beverage products.
• Ability to smile and diffuse anger naturally.

Responsibilities

• Serve food and beverages to guests while ensuring satisfaction.
• Take orders and manage payments accurately.
• Co-ordinate with kitchen and bar staff for smooth operation.
• Prepare mixed drinks and assist with guest queries.

Skills

Good interpersonal and communication skills

Ability to anticipate guest needs

Ability to work under pressure

Education

Degree/Diploma in Hotel Management

Job description

Ensure that all guests are served to the hotel's standard in the All Day Dining. Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas. Take orders and serve food and beverages to guests as per the hotel's standards in a friendly, timely and efficient manner.

Greets guests and presents them with the menu.

Informs guests about the special items for the day and menu changes if any.

Suggest food and beverages to the guest and also try to upsell.

Take food and beverage orders from the guest.

Obtaining revenues, issuing receipts, accepting payments, returning the change.

Performing basic cleaning tasks as needed or directed by supervisor.

Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food.

Communicate to the guest and provide assistance with their queries.

Co‑ordinate with the busser, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.

Server food and beverage to the guest as per the course of order.

Observes guests and ensure their satisfaction with the food and service.

Promptly respond to the guest with any additional request.

Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.

Prepare mixed drinks for service to your customer's table.

Properly open and pour wine at the tableside.

Adhere to grooming and appearance standards consistently.

Understands and can communicate products and services available at the hotel.

Help other areas of the restaurant such as answering telephones and completing financial transactions.

Print closing report and drop the cash with the front office / accounts department.

Close the shift on the POS terminal.

Qualifications

• Candidate must possess at least a Degree/Diploma in Hotel Management or related disciplines.
• Previous hotel-related experience is an added advantage. Fresh graduates are welcomed to apply.
• Pleasant appearance, well‑groomed and maintain highest standard of cleanliness.
• Good interpersonal and communication skills.
• Ability to communicate with the guests and anticipate their needs.
• Ability to smile and diffuse anger naturally.
• Have an enthusiastic and positive personality.
• Profound knowledge of customer service and of all beverage products and services.
• Ability to work well under pressure in a fast‑paced environment.

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