Field Service Technician/Engineer

Mettler Toledo US; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading precision instruments company in Johor Bahru is seeking a Service Technician to provide technical assistance and training to customers. The ideal candidate will have a degree in Engineering or Chemistry, along with 2-3 years of experience in a service role. Responsibilities include equipment installation, preventive maintenance, and addressing customer inquiries to ensure satisfaction. This role offers a contractual bonus, medical care, and a diverse working culture.

Benefits

Fixed 1.5 months contractual bonus

Medical care with dental entitlements

Life insurance coverage

Diversity, flexible and fun working culture

Qualifications

• At least 2-3 years working experience in a service environment.
• Possess own transport and willing to travel.
• Firsthand understanding of technical equipment preferred.

Responsibilities

• Represent the service solution to customers and at field events.
• Perform preventive maintenance/calibration for all level equipment.
• Install equipment and attend to customer technical issues.

Skills

Self-starter with a proactive approach

Ability to provide technical support

Customer interaction

Education

Degree/Diploma in Engineering/Chemistry or related field

Job description

• Responsible for representing the service solution to customers and at field events such as troubleshooting, repair, modification, calibration, verification, etc.
• Preventive Maintenance/Calibration for all level equipment
• Installation of equipment
• Attend to break-fix and customer technical issue
• Attend to customers' technical inquiries and provide technical support to ensure customers' satisfaction
• Interact with customers’ technical teams
• Develop customer's staff by providing technical training
• Self-Improvement initiatives: commitment to complete assessment and training plan within timeline

What You Need to Succeed

Mandatory

• Degree/Diploma in Engineering/chemistry or related field
• At least 2-3 years working experience in a Service environment
• Self-starter with a proactive approach
• Possess own transport and willing to travel

Preferred

• Firsthand understanding of technical equipment
• Knowledge of weighing or analytical instrument

Our Offer to You

• Fixed 1.5 months contractual bonus
• Medical care with dental entitlements
• Life insurance coverage
• Diversity, flexible and fun working culture

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.