Field Service Team Lead — Tech & Safety Excellence

AEM Microtronics; Seberang Perai; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology company in Malaysia is looking for a Field Service Supervisor to oversee the day-to-day operations of the Field Service Engineers' team. This role requires strong leadership and problem-solving skills, with responsibilities including managing workforce utilization, ensuring safety compliance, and fostering high customer satisfaction. Ideal candidates will have a degree in engineering, at least 2 years of supervisory experience, and must be adept at mechanical and electrical troubleshooting. The position involves up to 50% travel.

Qualifications

• 2+ years’ experience in supervisor positions.
• Hands-on experience with mechanical, electrical, and software troubleshooting.
• Proven ability to enforce accountability and create a team-oriented culture.

Responsibilities

• Oversee daily operations of the FSE site team.
• Ensure efficient workforce utilization and KPI compliance.
• Track and coordinate FSE cross-training plans.

Skills

Leadership skills

Problem-solving

Customer relationship management

Time management

Conflict resolution

Workforce planning

Education

Degree in engineering or related field

Tools

Smartsheet

Microsoft Office Suite

Job description

A leading technology company in Malaysia is looking for a Field Service Supervisor to oversee the day-to-day operations of the Field Service Engineers' team. This role requires strong leadership and problem-solving skills, with responsibilities including managing workforce utilization, ensuring safety compliance, and fostering high customer satisfaction. Ideal candidates will have a degree in engineering, at least 2 years of supervisory experience, and must be adept at mechanical and electrical troubleshooting. The position involves up to 50% travel.