Field Service Engineer - Malacca

Philips; George Town; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global healthcare company is seeking a Field Service Engineer in Malacca, Malaysia. The role involves maintaining and servicing medical equipment, offering expert technical support, and ensuring customer satisfaction. Candidates should possess a Bachelor's degree in engineering and a minimum of two years in medical device support. Strong IT and customer service skills are essential. This position requires flexibility to work additional hours and a commitment to professional development.

Qualifications

• Minimum 2 years’ experience in supporting medical devices, specifically CT, MRI, and DXR.
• Ability to work independently and communicate effectively.
• Willingness to relocate to Malacca.

Responsibilities

• Provide corrective & preventative maintenance for medical equipment.
• Lead technical escalations to resolution.
• Work collaboratively to enhance customer service experience.

Skills

Customer service skills

IT skills

Mechanical skills

Electrical skills

Strong execution capabilities

Education

Bachelor’s degree in biomedical engineering, electrical engineering, or electronics engineering

Job description

Field Service Engineer – Malacca

Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. With nearly 40,000 employees working in 100 countries, we are committed to helping create meaningful moments of care, whether in the hospital room, the living room or the boardroom.

A great opportunity awaits for a customer‑oriented Field Service Engineer to become part of our Customer Service Delivery team in Malacca. This role will be specializing within our CT, X‑Ray, and MRI portfolio and is a critical customer‑facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

You Are Responsible For:

• Working collaboratively with the wider organization to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
• Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre‑sales through to implementation and post‑sales support).
• Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
• Providing best‑in‑class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost‑effective repair/solution to minimize customer downtime.
• Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
• The role will be located in Malacca, Malaysia.
• Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time due to the criticality of the equipment, this will include on call support.
• Based on knowledge of customer implementation and workflow analysis.

To succeed in this role, you should have the following skills and experience:

• Bachelor’s degree in biomedical engineering, electrical engineering, electronics engineering or equivalent.
• Minimum 2 years’ experience in supporting medical devices specifically CT, MRI, and DXR (Diagnostic X‑Ray) or equivalent.
• Candidate must be based or willing to relocate in Malacca.
• Good execution capabilities and strong desire for success.
• Outstanding customer service skills, able to identify customer needs quickly, accommodate the customers’ social style and meet the customers’ practical needs.
• Ability to work independently and be a good communicator.
• Strong IT, Electronic, Mechanical and Electrical skills, and the ability to work in a fast‑paced environment.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.