Field Ops Lead: Partner & Service Delivery

Park Place Technologies; Shah Alam; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology solutions provider is seeking an Area Operations Engineer to oversee daily operations involving Certified Partners. The successful candidate will be responsible for service order management, customer communication, and ensuring overall customer satisfaction. This position requires effective interpersonal skills, a bachelor's degree, and the ability to thrive in a dynamic work environment. Ideal candidates should have 1-3 years of experience and a collaborative mindset.

Qualifications

• 1-3 years of related customer interface experience.
• Strong verbal and written communication skills.
• Able to work independently in a fast-paced environment.

Responsibilities

• Manage service orders and coordinate with Certified Partners.
• Ensure customer satisfaction and verify service resolutions.
• Maintain relationships with Certified Partners and engage procurement as needed.

Skills

Customer Interface Experience

Communication Skills

Team Spirit

Time Management

Education

Bachelor's Degree

Job description

A leading technology solutions provider is seeking an Area Operations Engineer to oversee daily operations involving Certified Partners. The successful candidate will be responsible for service order management, customer communication, and ensuring overall customer satisfaction. This position requires effective interpersonal skills, a bachelor's degree, and the ability to thrive in a dynamic work environment. Ideal candidates should have 1-3 years of experience and a collaborative mindset.