Field IT Engineer - Multi-Site Ops & Support

Digiphoto Entertainment Imaging; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading imaging company in Malaysia is seeking a Technical Support Specialist to provide L2 and L3 support for IT-related incidents across multiple sites. Responsibilities include conducting preventive maintenance on IT infrastructure, managing user accounts, and maintaining accurate asset documentation. The ideal candidate has over three years of experience in IT support, strong troubleshooting skills, and excellent communication abilities to support non-technical users. Opportunities for travel to various sites are included.

Qualifications

• 3+ years of hands-on experience in IT Support, Field Service Engineering, or Systems Administration.
• Strong proficiency in diagnosing and resolving PC/laptop hardware issues.
• Solid understanding of networking fundamentals and remote access technologies.

Responsibilities

• Provide L2 and L3 technical support for field-related incidents.
• Conduct regular preventive maintenance on local network closets and servers.
• Maintain accurate inventory records of all IT assets at assigned locations.

Skills

IT Support

Field Service Engineering

Systems Administration

Customer Service

Networking Fundamentals

Windows 10/11

Education

Relevant certifications (CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator)

Job description

A leading imaging company in Malaysia is seeking a Technical Support Specialist to provide L2 and L3 support for IT-related incidents across multiple sites. Responsibilities include conducting preventive maintenance on IT infrastructure, managing user accounts, and maintaining accurate asset documentation. The ideal candidate has over three years of experience in IT support, strong troubleshooting skills, and excellent communication abilities to support non-technical users. Opportunities for travel to various sites are included.