Field Engineer

Schindler Lifts; Putrajaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading lift company is seeking a qualified individual to provide technical training, supervise technicians, and ensure customer satisfaction in Putrajaya. The role requires a minimum engineering degree, at least 2 years of experience in a related field, and 5 years in the lift industry. You will manage technical issues and build strong relationships with customers, enhancing teamwork and communication within the supervisory staff.

Qualifications

• Minimum degree in relevant engineering field.
• 2 years working experience in a related field.
• 5 years working experience in lift industry or other engineering company.

Responsibilities

• Provide technical training and supervision to technicians.
• Support Site Leads to troubleshoot technical problems.
• Respond to customers’ complaints and enhance customer relationship.
• Oversee team of Supervisors and Technicians.

Skills

Technical training

Supervision skills

Problem-solving

Customer relationship management

Education

Minimum degree in electrical, mechanical or mechatronic

Job description

Responsibilities

• Provide technical training and supervision to technicians.
• Train, develop and assess field employees to meet the technician certification and requirement.
• Support Site Leads to troubleshoot technical problems.
• Perform assessment on lift & escalator condition to improve business related area.
• Prepare maintenance schedule, callback, breakdown and mantrap reports.
• Respond to customers’ complaints, requests and visit customers to enhance customer relationship.
• Support in technical report writing for chargeable work orders.
• Manage and report CPSI schedule and completion by inspector.
• Manage and report FI, LPCA and etc.
• Manage and support in JKKP and Fire Dept. inspection.
• Support supervisor and technician on service & callback issue.
• Oversee team of Supervisors and Technicians and build teamwork through involvement, communication and motivation.

Qualifications

• Minimum degree in electrical, mechanical or mechatronic.
• 2 years working experience in the related field.
• 5 years working experience in lift industry or other Engineering company.

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