Facilities Officer

JLL; Bayan Lepas; On-site; MYR 30,000 - 50,000; Full time

Job summary

A global real estate services firm is seeking a Facilities Management professional in Bayan Lepas, Malaysia. The role encompasses overseeing maintenance, managing vendors, ensuring health and safety compliance, and supporting sustainability initiatives. Candidates should have 1–3 years of experience in facilities management, strong interpersonal skills, and proficiency in office software. The position is on-site and aims to provide a high level of customer service while maintaining cost-effective operations.

Qualifications

• 1–3 years direct Facilities Management experience delivering soft services.
• Strong client focus and interpersonal skills.
• Proficient with office software and keen interest in technology.

Responsibilities

• Oversee maintenance efforts and repairs.
• Manage service requests and vendors.
• Ensure health and safety compliance.
• Provide administrative support and maintain documentation.
• Serve as point of contact for facilities-related inquiries.
• Support sustainability initiatives within facilities.
• Assist with facilities-related projects and reporting.

Skills

Interpersonal skills

Client focus

Problem-solving

Team collaboration

Proficiency in Word, Excel & PowerPoint

Adaptability

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facility Maintenance

• Oversee and coordinate maintenance efforts and repairs, including managing service requests, scheduling preventative maintenance, and coordinating with external vendors and contractors.
• Soft services – monitoring and supervision of service providers to ensure excellent service delivery of janitorial services, pest control, and building landscaping.
• Buildings maintenance – day‑to‑day building operations, civil work, repair & painting of external & internal building/structure.
• Oversee PM works and repairs of kitchen/cafeteria equipment.

Procurement & Vendor Management

• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works).
• Assist in the procurement of vendors and services as required.
• Obtain quotation from supplier and approval before proceeding for repair.

Health and Safety Compliance

• Ensure compliance with health and safety regulations by conducting regular inspections, identifying potential hazards, and coordinating corrective actions.

Vendor Management

• Collaborate with vendors and contractors to ensure timely and quality services are delivered, monitoring service level agreements, and resolving any issues that arise.

OPEX/CAPEX Budget Management

• Assist with monitoring the facilities budget, tracking expenses, and identifying cost‑saving opportunities.

Administrative Support

• Provide administrative support, including managing facilities‑related documentation, scheduling meetings, and maintaining accurate records.

Communication and Customer Service

• Serve as a primary point of contact for facilities‑related inquiries from employees, resolving issues promptly, and maintaining a high level of customer service.

Sustainability Initiatives

• Support sustainability initiatives by promoting energy conservation, waste reduction, and other environmentally friendly practices within the facilities.
• Manage a team of technicians and provide day‑to‑day operation planning.

Project Coordination

• Assist with coordinating and implementing facilities‑related projects, such as minor renovations, upgrades, and equipment installation within the approved budget and time frame.
• Respond to urgent maintenance calls and participate in the creation of emergency preparedness plans.
• Ensure completion of corrective and preventive work orders within allotted time frames as agreed upon with the Client.
• Develop proactive behaviour to identify and address issues/gaps/findings without waiting for direction.

Reporting and Licensing

• License renewal.
• Liaison with Authorities eg. DOSH, DOE, BOMBA as needed.
• Maintain inventory of facility supplies and equipment, and initiate procurement processes as needed.
• Update the asset register / asset list accordingly.

Requirements

• 1–3 years direct Facilities Management experience delivering soft services in a factory and office environment.
• Interpersonal skills with a strong client focus.
• You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service‑focused approach.
• You are proficient with Word, Excel & Power Point and have a keen interest in technology.
• You are adaptable to work to requests that may vary from day to day.
• You keep up to date with industry trends and have direct experience or an interest in customer service.

>Location: On‑site – Bayan Lepas, Malaysia